Re: Cisco Router 7600 continiously rebooting issue - Page 2

rajafurqan2011 · ‎06-08-2018

Hi, i have cisco 7606 and issue is router rebooted in 4 to 5 time in a day. details given below and crashfile also attached.

Router#show version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.0(1)S1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Wed 29-Sep-10 02:28 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRE, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.0(1)S1, RELEASE SOFTWARE (fc1)

Router uptime is 10 hours, 12 minutes
Uptime for this control processor is 10 hours, 11 minutes
System returned to ROM by s/w reset (SP by error - a Software forced crash, PC 0x8361EFC)
System image file is "disk0:c7600rsp72043-adventerprisek9-mz.150-1.S1.bin"
Last reload type: Normal Reload

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Cisco CISCO7606 (M8500) processor (revision 1.0) with 1900544K/131072K bytes of memory.
Processor board ID TBA06180199
BASEBOARD: RSP720
CPU: MPC8548_E, Version: 2.1, (0x80390021)
CORE: E500, Version: 2.2, (0x80210022)
CPU:1200MHz, CCB:400MHz, DDR:200MHz,
L1: D-cache 32 kB enabled
I-cache 32 kB enabled

Last reset from power-on
1 SIP-400 controller (10 GigabitEthernet).
1 Virtual Ethernet interface
12 Gigabit Ethernet interfaces
3964K bytes of non-volatile configuration memory.

500472K bytes of Internal ATA PCMCIA card (Sector size 512 bytes).
Configuration register is 0x2102

Leo Laohoo · ‎06-10-2018

Nope. Only TAC will be able to provide more information.

Leo Laohoo · ‎06-08-2018

Upgrade the firmware of the router. It could be CSCsg20930.

rajafurqan2011 · ‎06-19-2019

Cisco 7600 Router was working fine for 1 year, but after upgrading switch in network, again reboot issue.

upgradation Reverted back, but reboot issue same

**
NAS-7606-QML uptime is 36 minutes
Uptime for this control processor is 36 minutes

System returned to ROM by s/w reset (SP by error - a Software forced crash, PC 0x83D5B4C)

**Crashinfo are attached**

**Errors** On Router Console before reboot

SLOT 3: *Jun 18 12:41:27.710: %FABRIC_INTF_ASIC-5-FABRICSYNC_REQ: Fabric ASIC 0: Fabric sync requested after 1 sync errors on serial channel 2
SLOT 3: *Jun 18 12:41:28.502: %FABRIC_INTF_ASIC-5-FABRICSYNC_DONE: Fabric ASIC 0 Channel 2: Fabric sync done.
*Jun 18 12:42:41.126: %SGPM-3-POLICY_RULE_SERVICE_CONFIG_ERROR: Service () is configured incorrectly, service_failed event will be thrown
SLOT 3: *Jun 18 12:42:42.206: %FABRIC_INTF_ASIC-4-FABRICCRCERRS: Fabric ASIC 0: 27 Fabric CRC error events in 100ms period
SLOT 3: *Jun 18 12:42:58.262: %FABRIC_INTF_ASIC-5-FABRICSYNC_REQ: Fabric ASIC 0: Fabric sync requested after 1 sync errors on serial channel 2
SLOT 3: *Jun 18 12:42:59.118: %FABRIC_INTF_ASIC-5-FABRICSYNC_DONE: Fabric ASIC 0 Channel 2: Fabric sync done.
*Jun 18 12:43:40.346: %SGPM-3-POLICY_RULE_SERVICE_CONFIG_ERROR: Service () is configured incorrectly, service_failed event will be thrown
SLOT 3: *Jun 18 12:43:42.214: %FABRIC_INTF_ASIC-4-FABRICCRCERRS: Fabric ASIC 0: 24 Fabric CRC error events in 100ms period

: Unexpected exception to CPU: vector 1300, PC = 0x0 , LR = 0xBA3A8EC

: Unexpected exception to CPU: vector 700, PC = 0x1A2D38E0, LR = 0xA054470

: Unexpected exception to CPU: vector 700, PC = 0x1A2D38E0, LR = 0xA054470
*** System received an Illegal Opcode exception ***
signal= 0x4, code= 0x700, context= 0x12e84330
PC = 0x1a2d38e0, Vector = 0x700, SP = 0x139d9a2c

System Bootstrap, Version 12.2(33r)SRE, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2011 by cisco Systems, Inc.
C7600-RSP720/RP platform with 2097152 Kbytes of main memory

*Jun 18 12:43:56.102: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Jun 18 12:43:54.990: SP: SP detected RP/Draco rebooting, resetting SP

*Jun 18 12:43:56.102: %OIR-SP-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***
signal= 0x17, code= 0x1500, context= 0xd75f9a8
PC = 0x83d5b4c, Vector = 0x1500, SP = 0x1332f140

System Bootstrap, Version 12.2(33r)SRE, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2011 by cisco Systems, Inc.
C7600-RSP720/SP platform with 1048576 Kbytes of main memory

Autoboot executing command: "boot disk1:c7600rsp72043-adventerprisek9-mz.152-2.S2.bin"

Initializing ATA monitor library...

Leo Laohoo · ‎06-19-2019

WTF!
If you're going to edit out all the "juicy" bits, go to TAC. I can't decipher anything!