Cisco WS-C2960G-24TC-L problem

[a.hajhamad]

Hello,

I have a problem with Cisco WS-C2960G-24TC-L switch that after the power returns the switch has nothing appear at the console but the SYST LED is green (stable).

what do the indication mean?

Thanks

[Reza Sharifi]

Hi,

Have you tried different setting on your console connection?  If not, try different baud rates (9600, 38400, etc...) and test.

If this does not help, try a different terminal emulation software like Putty, Tera Term, SecureCRT, etc...

If none of these help, try password recovery using link below:

http://www.cisco.com/en/US/products/hw/switches/ps628/products_password_recovery09186a0080094184.shtml

HTH

[a.hajhamad]

Hi,

Thank you.

I tested another device with the same PC, SecureCRT, console cable, and same console settings and it is OK.

and after that i used the same with the damaged device and nothing appeared at the console.

I tried the password recovery method but nothing changed. i.e; nothing appeared at the console.

and also i tried the same method with another device and the password recovery method is OK sine i i see the switch: appeared at the console.

what does it mean?

Thanks

[Reza Sharifi · Accepted solution]

Hi,

If you tried all of those I suggested and still have the same issue, than the switch probably has a hardware issue.  If you have SmarNet contract with Cisco, open a ticket with TAC and RMA the switch.

HTH

[a.hajhamad]

Thank you