Could you help me with this problem, we have a Cisco 9500 showing this

[leandro-aoliveira]

Feb 28 11:29:24: %TRANSCEIVER-3-RPC_FAILED: Chassis 2 C1/0: iomd: Application error rc = 6: -Traceback= 1#d6ac0ae685311fdb93bf0febce5a3181 errmsg:7F7055DB5000+E8A iomd_spa_infra:7F7064A1B000+8205A iomd_spa_infra:7F7064A1B000+61DBE iomd_spa_infra:7F7064A1B000+62BBF spa_ipc_shim:7F7046C02000+4D0D1 if_combined_ngwc:7F703E31A000+4F86C if_combined_ngwc:7F703E31A000+4F64C :55A87FD4E000+CE3BD evutil:7F7055990000+795A evutil:7F7055990000+7770 evlib:7F7055BA4000+8E16 evlib:7F7055BA4000+9B60 :55A87FD4E000+D0134 :55A87FD4E000+D009F :55A87FD4E

[Flavio Miranda]

@leandro-aoliveira 

 Conectou alguma GBIC no 9500 recente, Leonardo?  

 Traceback geralmente não é coisa boa mas como tem um  %TRANSCEIVER-3-RPC_FAILED, pode ser apenas alguma GBIC com problema ou incompatível. 

[leandro-aoliveira]

Boa tarde Flavio Miranda, sou Leandro que tarbalha no projeto Santander junto com Kleber e Jefinho se lembra ?

Tem algum jeito de identificar qual porta esta gerando essa falha ?

[Flavio Miranda]

Lembro claro. 

 Acho que da pra ser alguma coisa com show inventory. 

[leandro-aoliveira]

Vou pesquisar aqui, mais muito obrigado Flavio. Prazer em falar com voce.

[Flavio Miranda]

show man! boa sorte ai! 

[Leo Laohoo]

What firmware is the switch on?

If this is a VSS, what is the uptime?

[leandro-aoliveira]

What firmware is the switch on? IOS 17.06.04  

If it is a VSS, what is the uptime? The switch is in stackwise mode

[Richard Burts]

I am focusing on this part of the post "Application error rc = 6: -Traceback= 1#d6ac0ae685311fdb93bf0febce5a3181". Traceback is ALWAYS an indication of a software problem.

[Leo Laohoo]

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@leandro-aoliveira wrote:

If it is a VSS, what is the uptime? The switch is in stackwise mode

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What is the uptime?

[vishalbhandari]

@leandro-aoliveira This error message on your Cisco 9500 switch, %TRANSCEIVER-3-RPC_FAILED, typically indicates an issue with the transceiver module or its communication with the switch. The error suggests an application failure in the IOMD (Input/Output Module Driver), possibly due to a faulty transceiver, software bug, or compatibility issue.

Try the following steps to troubleshoot:

1. Check the transceiver – Remove and reinsert the module, or try replacing it with a known working one.
2. Verify compatibility – Ensure the transceiver is Cisco-certified and compatible with your switch model.
3. Check logs – Run show log | include TRANSCEIVER and show interfaces transceiver details for more details.
4. Software update – If you’re running an older IOS-XE version, consider upgrading to the latest recommended release.
5. Reload the switch – If the issue persists, a reload may help clear any software-related errors.

If none of these steps resolve the issue, you may need to open a TAC case with Cisco.