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Crash boot while updating the switch WS-C2960+24PC-L

csco11579831
Level 1
Level 1

Hello,

 

I'am using now a switch with the version WS-C2960+24PC-L ,

 

I'm trying to update all switchs from 15.0(2)SE5 or 15.0(2)SE8  to  the suggested 15.2(2)E7 ,

 

Once the ios is uploaded in the flash: and after changing the boo system path the switch crash durring the boot process,

 

I tested on two other switchs but the probleme still the same,

 

Here is the error :

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3)

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Copyright (c) 1986-2017 by Cisco Systems, Inc.

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Compiled Wed 12-Jul-17 15:29 by prod_rel_team

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: SRR0 = 0x01ADA780  SRR1 = 0x00029230  SRR2 = 0x01EAEA28  SRR3 = 0x00029230

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x84000000  DBSR = 0x01000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: CPU Register Context:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Vector = 0x00002000  PC = 0x01EAEA28  MSR = 0x00029230  CR = 0x20224048

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: LR = 0x0019C9A8  CTR = 0x00000040  XER = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R0 = 0x00000003  R1 = 0x0459E9E8  R2 = 0x00000000  R3 = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R4 = 0x0459EA3C  R5 = 0x00000041  R6 = 0x0000C300  R7 = 0x0000003F

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R8 = 0x00318300  R9 = 0x02C10000  R10 = 0x02C80000  R11 = 0x02C80000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R12 = 0x0000F095  R13 = 0x00110000  R14 = 0x20208044  R15 = 0x00000001

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R16 = 0x0466C904  R17 = 0x00000708  R18 = 0x0459E9FC  R19 = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R20 = 0x045D1C1A  R21 = 0x00000001  R22 = 0x00000000  R23 = 0xFFFFFFFF

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R24 = 0x0459EA3C  R25 = 0x00000000  R26 = 0x0459EA3C  R27 = 0x0461F484

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R28 = 0x00000003  R29 = 0x000000D3  R30 = 0x045D1C10  R31 = 0x045D3354

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Stack trace:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: PC = 0x01EAEA28, SP = 0x0459E9E8

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0459EB80    PC = 0x0019C8C0

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0459EC40    PC = 0x001D0A60

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0459ED28    PC = 0x0019100C

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 03: SP = 0x0459ED30    PC = 0x01BC2670

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 04: SP = 0x00000000    PC = 0x01BBE9F0

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

 

Coud you help me please?

BR,

8 Replies 8

Reza Sharifi
Hall of Fame
Hall of Fame

Hi,

Appears to be a software crash.  I would open a ticket with TAC and send them the info for analysis.

HTH

Hello Reza,

 

Any news pls?

 

BR,

JHADDAN

Hello, Have you any new pls? Thanks in adavnce.

Hello Reza,

Can you please tell me the TAC number?

BR,

Hi @csco11579831

Please run the command "verify /md5 filesystem:filename"  on the 15.2(2)E7 image. 

Or use any other mean to validate image integrity.

 

 

 

-If I helped you somehow, please, rate it as useful.-

 

Hello flavio,

 

thank you for your reply,

 

The ckeck on the ios has already done with the command verify /md5, check sum is also correct with the native file!

 

I tried also deleting the bin file from flash and upload a new one but the probleme still appear.

 

Cdt,

Hello Falvio,
Any news pls?
BR,

ysotocob
Cisco Employee
Cisco Employee

The crash during the upgrade was related to the conditions of the bugs:

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf46629/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd23231

 

Perform the workaround and perform the upgrade to one of the know fixed releases to avoid another crash due to the same rootcause.

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