ESP0 QFP DRAM (97%) State Critical

[Parzival00]

Please help, because when I executed the command "show platform resources" I noticed that the DRAM QFP shows a critical status with 97% of use.

What is the reason for this usage, could it be a memory leak?

Greetings.

[Leo Laohoo]

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@Parzival00 wrote:

Critical software exception, check bootflash:crashinfo_RP_00_00_20220706-191921-CHILE

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We want to see this file. 

Upgrade the firmware to the latest 16.9.X.  Currently, the router is on 16.9.2 and I do not consider that version to be stable enough.

EDIT: 

I reviewed the output.  The data-plane memory utilization of RP0 is extremely high.  

Post the complete output to the command "sh process memory platform sort location r0".

[Parzival00]

Hello, Thanks

[Leo Laohoo · Accepted solution]

Upgrade the router firmware to the latest 16.9.X release.  Avoid 16.10.X and later.  Avoid 17.X.X and later.  Stick with 16.9.X.  

Cannot decipher the Traceback (but TAC can), however, I think this could be CSCvi90964.

[Jason Mann]

Why avoid those two code versions? Is there anything on cisco's website or is that just from your experience? Thanks!

[Leo Laohoo]

Cisco Smart License starts from 16.10.X.  Avoid another reason to crash the router by not using a version that has Smart License.