Fake switches or something else wrong?

[Kar-Network]

Hi 
We purchase 3 series Switch 2960x-fps-l last year, a series  has high failure rate , when Update IOS to "universalk9-mz.152-4.E6", Switch dont work and i see . you can see "" attached pic. 

error message
we open box of switch and see a chip attached that. you can see it in "Chip" pic, you can see a chip with blue wire 

Chip

we open a Switch in a series that correct work when update ios and see a different boad . "OK Sw" pic show this

OK SW

Third  Series update ios and see again "error message" pic , then open box of Sw . we see board similar first series , bot it not has chip and appear ok status ,for example you can see color board and cooling sink 
Third SW front

3dSWback
plz help me about this problem .
thanks alot

[Reza Sharifi]

Did you purchase them from an authorized reseller?

HTH

[Kar-Network]

this switches purchase in iran , cisco dont have authorized reseller :(

[Leo Laohoo]

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@Kar-Network wrote:

this switches purchase in iran , cisco dont have authorized reseller :(

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There is a trade embargo in Iran.  

Take a picture and attach the following: 

1.  Serial Number; and 

2.  Model number. 

The pictures should be adequate to identify if the component is fake or not.

[Alex Pfeil]

The recommendation is to call TAC.  There are some known hardware issues which cause the software to give this error.  They should replace the switch.

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