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IE4000 can't access to device manager

Level 1
Level 1

Hi all,

We bought IE-4000-IE-8GT4G-E switch to make some TSN tests. This switch was delivered with 15.2.4 version. We decided to upgrade it to 15.2.7, therefore  we downloaded the  verison ie4000-universalk9_iox-tar.152-7.E.tar from cisco site.

We installed the new version, and since then, we are unable to access to the switch from internet explorer .  Is there any option to activate ?  


Any help appreciated

5 Replies 5

Mark Malone
VIP Alumni
VIP Alumni
Hi should be on by default , if you look inside the .tar file of .7 is there same files as the 15.2.4
http is still enabled and you can ping its ip yes

Express Setup Requirements

This section summarizes the hardware and software requirements for the Windows platform.

For a listing of Express Setup documentation, see Methods for Assigning IP Information.


■blank.gif1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor

■blank.gif1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)

■blank.gif16 GB available hard disk space (32-bit) or 20 GB (64-bit)


■blank.gifPC with Windows 7, Windows 10, or Mac OS 10.6.x

■blank.gifWeb browser (Internet Explorer 10.0 or 11.0, or Firefox 48.x and above) with JavaScript enabled

■blank.gifStraight-through or crossover Category 5 or 6 cable

Express Setup verifies the browser version when starting a session, and it does not require a plug-in.

Hi Mark, thanks for your answer...


I can ping the switch, and the http server seems to be woking, the problem is when I enter the ip adress in internet explorer, the page still blank (the login popup doesn't appear). I reinstalled the old version (15.2.4) , and i'm able to use the device manager. 

I still don't understand why i can't access with the 15.2.7 version. I'm trying to compare the files present in the html directory...


I don't think it's a problem with my PC cause as i wrote it works perfectly with the 15.2.4 version. Anyway, that's my configuration:

PC i5-8400H, 16G RAM, 512 G SSD, W10, IE 11, Java script Enabled, CAT 5 cable...


Thanks for your help...


Yes i would do a dir flash for the .tar and see exactly whats there just to confirm they haven't removed something in newer version

also i would try clear the cache on the browser and also try another browser like MZ or Chrome just in case as a test


I reinstalled the 15.2.7 from the device manager and now it seems to work with chrome 75.


I think i made some false manipulations before i.e:


- i couldn't use the device manager to download the software (not enough place on flash)

- therefore i copied the tar file manually on the sdflash and i select this image to boot

- I think this lead to the errors.


To correct that i downloaded the UNIVERSAL WITH WEB BASED DEV MGR and use the device manager to upgrade the software ... it seems to work.




Ah thats good you fixed it :)
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