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InformaCast Services Issue

cyoungblut
Level 1
Level 1

We have installed an Informacast service and set up services in order to do paging. I am having an issue with the services button. When I hit the button the Services that I have subscribed to show up correctly but when I select one of them it just goes to "requesting". Now this doesn't happen all the time. If I go into Informacast and send a broadcast from there to any phone, it will cause the services to start working again but usually within a half hour to an hour it stops working again, and I have to go into Informacast and send out a broadcast from there. Is anyone familiar with Informacast and why these services are not working all the time?

1 Reply 1

pradeepde
Level 5
Level 5

I suggest you; do not use the mute button on your IP phone. Mute causes the phone to stop sending packets to the InformaCast server, which will then create an abnormally short file.