IOS update error

[domingoe1]

I'm trying to update the OIS for 3750x-48P-E switch to c3750-ipbasek9-mz.122-55-se4.bin and got the following error:

Error: hardware not supported by firmware.

          try loading newer software instead.

          System Resetting...

The rest of our 3750x have this IOS.  I tried to revert back to the old OIS c3750e-universalk9-mz.122-58.SE2 but the switch wouldn't respond to the # boot system switch all flash command.

Any ideas?

[Philip D'Ath]

You'll need to run "flash init" to bring the flash online, then you should be able to try and boot the old software.

Once you get it running can you post the output of "show inventory" so we can confirm the switch model.

Also I would upgrade 3750s using the "archive download-sw ..." command and use the tar packages.  It does everything for you, and wont allow a non-compatible image to be installed.  It also handles stack upgrades nicely.

[domingoe1]

Thank you for the reply Philip.

I did the flash_init and tried to boot the old OIS but got "Boot process failed" error because of no such device.  Maybe its been corrupted.  I need to TFTP to the switch again and copy the older OIS but I can seems to break into the switch.  I tried unplugging the unit power cord, held the mode button and plugged it back in but no luck.

switch: flash_init

Initializing Flash...

mifs[2]: 3 files, 1 directories

mifs[2]: Total bytes     :    2097152

mifs[2]: Bytes used      :     275456

mifs[2]: Bytes available :    1821696

mifs[2]: mifs fsck took 1 seconds.

mifs[3]: 0 files, 1 directories

mifs[3]: Total bytes     :    4194304

mifs[3]: Bytes used      :       1024

mifs[3]: Bytes available :    4193280

mifs[3]: mifs fsck took 2 seconds.

mifs[4]: 5 files, 1 directories

mifs[4]: Total bytes     :     524288

mifs[4]: Bytes used      :       9216

mifs[4]: Bytes available :     515072

mifs[4]: mifs fsck took 0 seconds.

mifs[5]: 5 files, 1 directories

mifs[5]: Total bytes     :     524288

mifs[5]: Bytes used      :       9216

mifs[5]: Bytes available :     515072

mifs[5]: mifs fsck took 1 seconds.

mifs[6]: 452 files, 8 directories

mifs[6]: Total bytes     :   57671680

mifs[6]: Bytes used      :   33532928

mifs[6]: Bytes available :   24138752

mifs[6]: mifs fsck took 24 seconds.

...done Initializing Flash.

switch:

switch: dir flash:

Directory of flash:/

    2  -rwx  2522      <date>               config.text

    3  -rwx  12067601  <date>               c3750-ipbasek9-mz.122-55.SE4.bin

    4  -rwx  5         <date>               private-config.text

    5  -rwx  2072      <date>               multiple-fs

    6  drwx  512       <date>               c3750e-universalk9-mz.122-58.SE2

24138752 bytes available (33532928 bytes used)

switch: boot c3750e-universalk9-mz.122-58.SE2

Loading "c3750e-universalk9-mz.122-58.SE2"...c3750e-universalk9-mz.122-58.SE2: no such device

Error loading "c3750e-universalk9-mz.122-58.SE2"

Interrupt within 5 seconds to abort boot process.

Boot process failed...

[jj27]

Two things:

1. I'm not seeing that version as an available download for the 3750X-48P-E.
2. The command you're running boot c3750e-universalk9-mz.122-58.SE2 is failing because that is a directory, not a bootable image file.  Try boot c3750e-universalk9-mz.122-58.SE2/c3750e-universalk9-mz.122-58.SE2.bin

[domingoe1]

jjohnston1127,

I had to delete  c3750-ipbasek9-mz.122-55.SE4.bin and then was able to boot c3750e-universalk9-mz.122-58.SE2/c3750e-universalk9-mz.122-58.SE2.bin.

The switch is working again using the old IOS.  Thank you.

What puzzles me is that we have several C3750X-48P-E switches that are already running c3750-ipbasek9-mz.122-55.SE4.bin.  Why is this one getting errors :-(

[Philip D'Ath]

Use the "archive download-sw ..." command and use the tar packages and you can't go wrong.

[domingoe1]

Thanks Philip....that's going to be my next move :-) 

[domingoe1]

Got the following error when using "archive download-sw ..." command for .tar

Loading c3750-ipbasek9-tar.122-55.SE4.tar from 10.0.0.2 (via Vlan1): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 Could not buffer tarfile...using multiple downloads
examining image...
extracting info (106 bytes)
extracting c3750-ipbasek9-mz.122-55.SE4/info (681 bytes)
extracting info (106 bytes)

Stacking Version Number: 1.45

System Type:             0x00000000
  Ios Image File Size:   0x00B83A00
  Total Image File Size: 0x00E8FA00
  Minimum Dram required: 0x08000000
  Image Suffix:          ipbasek9-122-55.SE4
  Image Directory:       c3750-ipbasek9-mz.122-55.SE4
  Image Name:            c3750-ipbasek9-mz.122-55.SE4.bin
  Image Feature:         IP|LAYER_3|SSH|3DES|MIN_DRAM_MEG=128

examining image...
%Error, "flash:" is a directory.
%Error, "flash:" is a directory.
%Error opening flash:update/info (No such file or directory)
ERROR: Malformed `info' file.
ERROR: Image is not a valid IOS image archive.
Switch#

[Philip D'Ath]

That means the *.tar file is corrupted - but at least it checked before installing it, otherwise you'd be left with an unbootable switch ...

What version of software is currently on the switch?

[domingoe1]

SW Ver 12.2 (58) SE2

[Philip D'Ath]

So you are trying to downgrade the software, from 12.2(58)SE2 to 12.2(55)SE4?

I wonder if something has changed in the upgrade progress which makes it trickier to downgrade the switch.

I went to look into this, and 12.2(58)xx has been withdrawn.  I don't know why, but this is a bad sign.

The current release in that train is 12.2(55)SE10 - so at a minimum you should be using this release.

However 15.0(2)SE9  is a gold star release - and as a result this is the release I would use.

[Madhukrishnan Gopinathan Nair]

The below comment is correct as its a directory. 

Also earlier it failed because its not compatible image. You need to use image starting with c3750e on it. Please use this link to download the correct image

https://software.cisco.com/download/release.html?mdfid=284655163&softwareid=280805680&os=&release=15.2.4E1&relind=AVAILABLE&rellifecycle=&reltype=latest&i=!pp

Thanks,

Madhu

[domingoe1]

Madhu,

Thank you for your reply.  We have numerous WS-C3750-48P-E that are currently running c3750-ipbasek9-mz.122-55.SE4.bin

I was able to boot this switch with the old IOS.  Please let me know if you can think of anything that could shed some light to this issue :-)

Thanks again.