Password Recovery for 4507 with Two supervisor

[Youssef BENSOUDA]

Hi. I have catalys 4507 with TWO supervisor V

I flowed this procedur :

http://www.cisco.com/en/US/products/hw/switches/ps663/products_password_recovery09186a00800945f7.shtml

after the reset normaly i can change the password and i check the confreg is 0X2142 but it still ask to enter the possword 

should i remove 1 supervisor and do the procedure or i must let the two spuervisor ?

thanks in advance for your help

[Reza Sharifi]

Hi Youssef,

Are you trying to recover the primary sup or the backup?

[Youssef BENSOUDA]

i try to recover the password for the Two supervisor ,

i try the procedure with the two supervisor pluged on , but i failed to change the password.

so is this procedure function with the two supervisor online or should i try  with one supervisor online at once ?

or is their any other procedure to folow when ther is two supervor active