Possible 3560 Fan Failure

[Beat.Traber]

Hi

I have a Cisco WS-C3560E-12D-E switch, which tells us in its log about a faulty fan.

Strangely enough, the sho env all command returns an OK for all four fans, but in the overview (last two lines) it declares Failure-Fan on both power supplies.

Feb 23 19:46:04.949: %PLATFORM_ENV-1-FRU_PS_FAN_FAILED: Faulty PS fan detected
Feb 23 19:46:05.033: %PLATFORM_ENV-1-FAN: Faulty fan detected

switch-998#sho env all
FAN 1 is OK
FAN 2 is OK
FAN 3 is OK
FAN 4 is OK
FAN PS-1 is OK
FAN PS-2 is OK
TEMPERATURE is OK
Temperature Value: 28 Degree Celsius
Temperature State: GREEN
Yellow Threshold : 37 Degree Celsius
Red Threshold    : 52 Degree Celsius
SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
--  ------------------  ----------  ---------------  -------  -------  -----
1  C3K-PWR-300WAC      QCS1151J05M  Failure-Fan     Good     N/A      300/0
1  C3K-PWR-300WAC      PAC12383682  Failure-Fan     Good     N/A      300/0

Does this indicate a problem or was this just a momentary hiccup? I'm a bit concerned.

Thanks for any helpful suggestions

Beat

[kapathak · Accepted solution]

Could be CSCsy92762. What is the IOS version being used?

[Beat.Traber]

Kapil, you certainly saved my day. Thanks.

Silly me, should've thought of the Software Bug Toolkit!

We still use version Version 12.2(50)SE2. We'll upgrade to a more recent version, that will resolve the matter.

[gnijs]

Thanks you . Had the same problem

[NOC_OKUFS]

Hi!

Have the same problem on WS-C3560-48TS  12.2(35)SE

What firmvare version resolve this problem ?