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JHarpole
Beginner

Smart License - Out of Compliance

So I am currently deploying two (2) stacks of 9200L switches. I also got the DNA-Essentials with all switches.

I have them stacked and up and running great, but when looking at my license information it shows that I am out of compliance.

 

Smart Licensing Status
======================

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: ***************************
Virtual Account: DEFAULT
Export-Controlled Functionality: ALLOWED
Initial Registration: SUCCEEDED on Feb 04 14:20:18 2020 DST
Last Renewal Attempt: None
Next Renewal Attempt: Aug 02 14:20:18 2020 DST
Registration Expires: Feb 03 14:15:10 2021 DST

License Authorization:

 

Status: OUT OF COMPLIANCE on Feb 04 14:20:29 2020 DST
Last Communication Attempt: SUCCEEDED on Feb 05 02:20:30 2020 DST
Next Communication Attempt: Feb 05 14:20:30 2020 DST
Communication Deadline: May 05 02:15:29 2020 DST

 

License Usage
==============

C9200L Network Essentials, 48-port license (C9200L-NW-E-48):
Description: C9200L Network Essentials, 48-port license
Count: 2
Version: 1.0
Status: OUT OF COMPLIANCE
Export status: NOT RESTRICTED

 

C9200L DNA Essentials, 48-port Term license (C9200L-DNA-E-48):
Description: C9200L DNA Essentials, 48-port Term license
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED

 

I have a open case with TAC and have provided all the available information but have not gotten anything back yet. 

This is not that anything is "not working" as everything is currently working great, but the question of after May 05, the "communication deadline" what will stop working. 

 

Thank you,

J-

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

So after working with TAC and then with their smart licensing team. It looks like the Network-Essentials licenses were just not added to my account. I started with 0 and then the next day had 2 and today have 4, so I am sure the rest will pop in now. Thank you all for your time and replies. 

View solution in original post

6 REPLIES 6
Mark Malone
VIP Mentor

Hi
I see this in the docs regarding the out of compliance state

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9500-series-switches/214484-cisco-smart-licensing-troubleshooting.html#anc26

Out of Compliance State
This is the state when device is using an entitlement and is not in Compliance (negative balance),
This state is seen when the license does not have an available license in the corresponding Virtual Account that the Cisco device is registered to in the Cisco Smart Account.
To enter into Compliance / Authorized state, a customer must add the correct number and type of licenses to the Smart Account
When in this state the device will automatically send an authorization renewal request every day
Licenses and features will continue to operate and there is no functional impact

Thanks Mark,

 

TAC is telling me that the Network Essentials license is the "default" that comes with the switch and that the DNA is a "plus".

I understand that, but do not understand then why the "default" license is showing out of compliance, where my "plus" license is showing registered. 

 

-J

Leo Laohoo
VIP Community Legend

Network "Essentials" means "base": There is no other license "level" below Essentials.
Should Smart Licensing crank up from "enforcement" to "policing", when the "license" expires NOTHING will happen (think about it: What license will it go to if Essentials is the lowest license level, right?).

So after working with TAC and then with their smart licensing team. It looks like the Network-Essentials licenses were just not added to my account. I started with 0 and then the next day had 2 and today have 4, so I am sure the rest will pop in now. Thank you all for your time and replies. 

View solution in original post


@Leo Laohoo wrote:
Network "Essentials" means "base": There is no other license "level" below Essentials.
Should Smart Licensing crank up from "enforcement" to "policing", when the "license" expires NOTHING will happen (think about it: What license will it go to if Essentials is the lowest license level, right?).

How do you know?

As far as I know, you will lose the following features or the capability to configure them:


Screenshot_2021-02-18 Enterprise Networks Software Subscription Matrix for Switching.png

Leo Laohoo
VIP Community Legend


@User404 wrote:
you will lose the following features or the capability to configure them:

No, you won't.