whats causing cellular to radio power mode = off

[Josiah Inubio]

Guys,

Can you please help me with whats causing cellular connection to radio power mode = off? How to prevent it?

Router specs

CISCO2911-SEC/K9    Cisco 2911 Security Bundle w/SEC license PAK

S29UK9-15104M    Cisco 2901-2921 IOS UNIVERSAL

Thank you

[Leo Laohoo]

No other options.

Just give it a try.  You'll grow confidence.

I was in the same situation as you.  How do you think I grew to be very confident in that arena?

If you have spare routers, use it to practice.  Don't stop practicing, even though you have initimate knowledge about it.  When dealing with IOS upgrade, you are not learning enough if you DO NOT BREAK IT.  If you don't know how to break it (or send a router into ROMmon all by doing IOS upgrade), then you are not done "learning".

Kaya mo yan! 

[Josiah Inubio]

Oh well, i guess i'll just give it a try. Thanks coz i'm having a conversation with fellow Pinoy. Where do you live here in Phil

anyway?

Kaya ko to!

[Leo Laohoo]

Where do you live here in Phil anyway?

Wala na ako sa `pinas.  Galing ako Cebu.

[Josiah Inubio]

nice. cebuano.. i'm iliganon btw. how did you apply abroad?

[Leo Laohoo]

Migration visa.

[Josiah Inubio]

Anyway for the IOS upgrade, it's really a long process since it must be approved first on our management including the clients consent. And unfortunately, i don't have spare router to practice. Btw, i'm working at Globe makati.

[Leo Laohoo]

Anyway for the IOS upgrade, it's really a long process since it must be approved first on our management including the clients consent. And unfortunately, i don't have spare router to practice.

Try this short-cut ...

Copy the IOS into the router and change the bootstring.  Do NOT reload.  Wait until the interface goes down.  Reload.

Besides, you still need to test the IOS to see if it's caused by a bug.  Open a TAC Case for investigation.  While Cisco is investigating, you practice doing IOS upgrades. 

[Josiah Inubio]

Where can i inquire TAC Case? and who?

[Leo Laohoo]

Send an email to tac@cisco.com.

Put in your problem, the S/N of your appliance and your CCO login.

[Josiah Inubio]

I've already emailed it and CTS says "I have located the device and found it is not covered by any contract nor under warranty.So it is not entitled to open TAC case.Could you please go to your point of sale for further help"

What would be the next step?

[Leo Laohoo]

Pull all the S/N of all GlobeTelecom's 2911 fleet and give it to the Service Entitlement team.  If neither one has a valid Service Contract then you need to escalate this issue with GlobeTelecom internally.

It is not good that the router does not have a valid Service Contract because you won't be able to get a valid IOS nor can you create a Cisco TAC case.