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WS-C4506-E.... Licensing issues

blake.macisaac1
Level 1
Level 1

Hello All, 

We recently purchased a new WS-C4506-E switch with a SUP 7-E supervisor with a separate IP Base License.

I cant get for the life of me get the license installed, i constantly run into the attached error. 

As well here is the UDI information, I've looked through both the license and confirmed its correct, and the S/N and UDI information is correct. 

Cisco TAC support is not helping at all, they take days to get back to me, i've had to re-que my ticket multiple times, they have sent me multiple other licenses that dont work.. This is really frustrating.. basically this 45k switch is a paper weight.. Sorry for the venting. 

Please help

1 Reply 1

Philip D'Ath
VIP Alumni
VIP Alumni

The licencing team are usually pretty responsive.

Often if you order a licence upgrade with your 4500 Cisco pre-install it.  Is there any chance the licence is already installed?

Thinking sideways; it is very improbable but it could be a software version issue.  Which software version are you running on your 7E?