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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, May 23, 2022
AMA - Cisco Unified Communications Manager CUCM Installation & Upgrade
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Ask Me Anything Event until June 3, 2022 - Cisco Unified Communications Manager CUCM Installation and Upgrade Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Transform your workspaces: Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified CM. The solution has the tools to help them succeed, with extensive features to support mobile and remote workers. A regional, family-run business or a global mega-brand? Choose a solution that scales as your organization’s needs change. Cisco Unified CM supports the needs of small and midsize businesses through to the largest enterprises with up to 80,000 users. Cisco Unified CM supports industry standards, a wide range of gateways, and a broad ecosystem of third-party integrations and solutions plus partners. This results in a rich collaboration with anyone, anywhere and embeds collaboration in your line-of-business applications. Cisco Unified CM supports the latest authentication, encryption, and communication protocols. It complies with key industry certifications and provides secure data and communications for customers in financial services, manufacturing, retail, and government across the globe. Our experts have a deep understanding of Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Unified CM installation and upgrades. Go to the Forum Our experts Manjunath Junnur is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP certifications. Jomon Augustine is a Technical Consulting Engineer with the CUCM Backbone team in the Asia Pacific time zone. He has around 16 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and previously was part of the UCCX TAC Team. He holds the Cisco Certified Network Professional (CCNP) Collaboration certification.   Mohammed Shoeb is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with CUCM TAC and works closely on CUCM installations and upgrades. He holds the Cisco Certified Internetwork Expert (CCIE) Collaboration certification.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, June 22, 2022
AMA - Jabber Installation, Configuration and Troubleshooting
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Ask Me Anything Event until July 6, 2022 - Jabber Installation, Configuration and Troubleshooting Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, desktop sharing and conferencing. The applications in the Cisco Jabber family of products are: Cisco Jabber for Windows Cisco Jabber for Mac Cisco Jabber for iPhone and iPad Cisco Jabber for Android Cisco Jabber Softphone for VDI Our experts have a deep understanding of Cisco Jabber as well as Cisco Collaboration Suite. Join them in the Ask Me Anything session to help you to unfold the secrets of Cisco Jabber Install, configuration, deployment and troubleshooting. Go to the Forum Our experts Gokulakrishnan Prabhakaran is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10+ years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Jabber, Cisco IM & Presence, Cisco Attendant Console products. He holds the Cisco Certified Internetwork Expert(CCIE Collaboration), SIP School Certified Associate certifications. Joy Pal is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 10  years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Apple Push Notification Service. He holds the Cisco Certified Internetwork Expert(Collaboration), Cisco Certified Devnet Associate, Microsoft Teams Administrator and VCP certifications.   Shabbir Ahammed Syed is a Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has around 3 years of Cisco Unified Collaboration experience. He is currently associated with UC Application TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Jabber and IM&P products.   For more information please visit; Collaboration / Collaboration Applications. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, June 29, 2022
AMA - Architecture, Design, Deployment, Troubleshooting on CCE Finesse
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Ask Me Anything Event until July 13, 2022 - Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Go to the Forum Our experts Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been a part of the Cisco Partner Implementation Team for CCX and CCE projects. His skills include a vast understanding of Cisco Contact Center solutions from presales to post sales role. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He holds a master’s degree in IT Project Management and Telecom Management. He is also a Microsoft Certified Professional and has CCNA Collaboration and CCNP Collaboration certifications. Sharath Gudemella is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia-Pacific time zone. He has around nine years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously worked on the implementation of UCCE and UCCX projects. His skills include an expansive understanding of the Cisco Collaboration Suite. He is working closely on Cisco Finesse in regard to the design, integrations, and customizations. He has an extensive knowledge of the Contact Center components and its implementation.   For more information please visit; Collaboration / Contact Center. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, July 25, 2022
AMA - Webex Meetings & App Installation, Configuration & Integrations
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Ask Me Anything Event From July 25 until August 12, 2022 - Webex Meetings & Webex App Installation, Configuration & Integrations Webex by Cisco is a leading enterprise solution for video conferencing, online meetings, screen sharing, and webinars. Millions of people trust Webex for web conferencing, cloud calling, Slido polling, events, hybrid services, integrations, and more. The Webex Suite is considered a leading collaboration platform in the unified communications area and is geared toward both large group meetings for enterprise as well as small group collaboration for SMB deployments. Users can join video conferences from the desktop app, mobile app, web app, or from Webex devices. Users can share files and use messaging features, as well as use the latest integrations like Slido, Webcast in Webinars, and much more. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Webex installation, configuration and integrations tips. Go to the Forum Our experts Gowrishankar Mani is the Technical Leader for the Collaboration team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience and is currently associated with the Cloud Collaboration TAC team. He is working closely on Webex App & Meetings. His skills include a vast understanding of Cisco Collaboration Suite, and he holds the Cisco Certified Internetwork Expert (CCIE Collaboration) and RHCE certifications. Aravind Krishna Murthy is the Technical Leader for the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Unified Collaboration experience. He is currently associated with Webex Apps TAC team. His skills include an understanding of the Cisco Collaboration Suite and Webex App. He holds the Cisco Certified Internetwork Expert (Collaboration) and Cisco Certified Devnet Associate certifications. Suman Prem Kumar is the Technical Consulting Engineer with the Collaboration Backbone team in the Asia Pacific time zone. He has over 10 years of Cisco Webex Collaboration experience. He is working closely on Webex meetings and Webex App products. His skills include a vast understanding of Cisco Webex Suite, and he holds the Cisco Certified Devnet Associate certification.   For more information please visit; Webex Meetings and Webex App. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Tuesday, October 25, 2022
AMA - Architecture & troubleshooting in Unified Contact Center Express
Ask Me Anything Event - Ended From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco CCX (such as Smart license integration with UCCX, VPN-less Finesse agent desktop), as well as the existing features for UCCX deployment, High availability, Real time reporting, CUIC Reporting Interface, Configurations and integrations (CUCM, Social Miner, Wallboard, etc).    See the questions that were asked   Our experts Aishwarya Viswanathan is Technical Leader for UCCX team in the EMEA time zone. She has around 5+ years of Cisco Unified Collaboration experience. She is currently associated with UCCX TAC team. Her skills include vast understanding of UCCX, CUCM and other Cisco Collaboration applications. She is working closely on UCCX and its other components. She holds the Cisco Certified Network Associate (CCNA).   Shivangi Jadon is Technical Consulting Engineer in UCCX Team .She has around 2  years of experience with Unified Collaboration products .She also has experience  with Full Stack Development ,Cloud Development, Scripting and Automation. She holds CCNA ,VCP and DEVNET certifications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, November 16, 2022
AMA - Design, Deployment & Troubleshooting on CCE CUIC and LiveData.
Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. Primary purpose served by CUIC is obtains data from base solution database, allows to create reports based on custom queries, visual presentation of reports, user roles to view the reports as well as scheduling of reports. The Live Data feature provides a new real-time architecture with significant real-time refresh-rate improvements with actionable, real-time contact center information. Reports available from Cisco Unified Intelligence Center and reporting gadgets available on the Cisco Finesse desktop take advantage of this next-generation architecture.   Ask your questions now!   Meet the Experts Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 9 years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been part of Cisco Partner implmentation team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds Master’s in IT Projects Management and Telecom Management. Holds Microsoft Certified Professional, CCNA Collaboration, CCNP Collaboration Melbin Francis is Technical Consulting Engineer with the contact center Enterprise team for APAC region. Worked in various collaboration and contact center solutions for 7 years with Cisco. Total experience of 11 years in PCCE, UCCE, CUCM, Voice Gateways, Unity connection, Attendant console and CUCM. Holds CCIE Collaboration certificate #56021. Working closely on Cisco CUIC in regards to the design, integrations, and customizations. Holds Bachelor of Engineering on Electronics and communication Engineering.   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Wednesday, March 1, 2023
Ask Me Anything event - Innovation in TAC
Ask Me Anything Event If you have any questions about the "Innovation in TAC" webinar on March 1, 2023, submit your questions here before March 10, 2023. Join our team of experts to find the answers to your questions! Go to the forum     Download pdf  Vidéo  Q&R Ullie Versavel Senior Director TAC Engine Networking Experiences Cecilia Diaz Strategy and Planning Manager TAC Engine Networking Experiences Our experts Camilo Hernandez is a Cisco TAC technical leader for enterprise switching. He has nine years of experience in the Cisco Catalyst Switching portfolio, and layer 2 design and troubleshooting on Cisco IOS/IOS XE platforms. Camilo holds a degree in electronics engineering, obtained in his home country – Colombia. He currently resides in Mexico City. Yogesh Ramdoss has 19+ years of experience in the internetworking technologies. Since joining Cisco TAC in 2003, he has helped customers design, build, operate, manage, and troubleshoot enterprise as well as datacenter networking infrastructure. He has expertise in Routing & Switching protocols, DC Infrastructure, and Day2Ops Cloud/SaaS products, and has led several digitization and automation projects. He is a computer engineering graduate and holds CCIE (#16183) and Google Cloud certified Cloud Architect certifications. He co-authored Containers in Cisco IOS-XE, IOS-XR, and NX-OS: Orchestration and Operation (by Cisco Press) and Network Analysis using Wireshark 2 Cookbook (by Packt publishing) books. Yogesh is a distinguished speaker with 22+ breakouts and labs presented at Cisco Live since 2010. Luis Hernandez is a software engineer from the Enterprise Innovation Engine team at Cisco, leading and developing innovative projects for multiple technologies. Previously, Luis worked as a wireless engineer in Cisco TAC. He has more than six years of experience working with enterprise networks.   For more details and information, visit Cisco Community discussions forums. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Monday, May 15, 2023
Installation and Upgrade of Cisco HyperFlex
Ask Me Anything Event Welcome to the Cisco Support Community Ask Me Anything conversation. Submit your questions from  Monday, May 15, 2023 through Friday, May 26, 2023. Our colleagues Akash Malla, and Tarun Agarwal will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Are you using an old release of Cisco HyperFlex? Not the recommended one? You need to know more about the upgrade best practices? This session is for you. This session will focus on practical guidance on how to plan for a successful upgrade and deployment of Hyperflex, while avoiding common issues that may result in failures or outages. Join our experts in the AMA session, which will help simplify the HyperFlex upgrade and installation process.   Enter the forum   Our experts Akash Malla is a Technical Consulting Engineer with Cisco HyperFlex solution team in Asia Pacific time zone. Currently, he is working as a Team lead for Cisco HyperFlex Team located in India. He has wide expertise in troubleshooting, managing, and deploying Cisco HyperFlex and Cisco UCS as a solution and is a contributor to the Cisco knowledge base. He holds an engineering degree in Electronics and Communications, and he is a Cisco Certified Specialist - Data Center Design.     Tarun Agarwal works in the Asia Pacific region as a Technical Consulting Engineer for the Cisco HyperFlex solution team. He has around 9 years of expertise in server virtualization domain. He is now working in India as a Team Lead for the Cisco HyperFlex Team. He has extensive experience designing, implementing, and troubleshooting Cisco Hyperflex, UCS, and VMware solutions. He holds a bachelor's degree in Electronics and Communications engineering and is a VMWare Certified Professional. For more information, visit the Data Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Monday, May 29, 2023
Cisco HyperFlex Licensing
Ask Me Anything Event Welcome to the Cisco Support Community Ask Me Anything conversation. Submit your questions from  Monday, May 29, 2023 through Friday, June 9, 2023. Our colleagues Amit Singh, and Farzana R will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Are you facing issues with licenses? Do you need help with license upgrades or just have queries regarding the same? Not certain about the impact in case the cluster is not registered? This session will focus on practical guidance on license registration of Hyperflex, while avoiding common issues that may result in failures. Join our experts in the AMA session, which will help simplify the Licensing of Cisco HyperFlex Solution.   Enter the forum   Our experts Amit Singh is a Technical Consulting Engineer with Cisco HyperFlex solution team in Asia Pacific time zone. Currently, he is working for Cisco HyperFlex Team located in India. He has wide expertise in troubleshooting, managing, and deploying Cisco HyperFlex and Cisco UCS as a solution and is a contributor to the Cisco knowledge base. He holds a computer application degree, and he is also CCNA certified.   Farzana works in the Asia Pacific region as a Technical Consulting Engineer for the Cisco HyperFlex solution team. She has around 5 years of expertise in server virtualization domain and has expertise in troubleshooting and Managing Cisco Hyperflex and Cisco UCS. She holds a bachelor’s degree in computer science engineering, CCNA certified and VMWare Certified Professional. For more information, visit the Data Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Director's Chair Series on Webinar Management from Production Services
  Director's Chair 2024 - Series on Webex Webinar Management from Production Services Starting Thursday, February 22, 2024 with Monthly Sessions Through 2024 The Director's Chair Series from Production Services will cover a number of topics on managing Webex Webinars. We have a Resources page, Director's Chair Channel with recordings from previous sessions, slides, Q&A t...
Feb 22, 2024 @ 11:00 AM PST
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Announcing the Production Services Webex Webinar Community!
  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Se...
Mar 1, 2024 @ 8:00 AM PST
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AMA: Cisco Catalyst Center Software Image Management (SWIM)
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Friday, June 21, 2024 through Friday, July 12, 2024. Our colleagues Saurabh Khillare, and Absar UI Farooq will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you...
Jun 21, 2024 @ 8:00 AM PDT
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Roadmap: From Secure Firewall to Workload
Join us on August 13th, 2024 for a Cisco Live US 2024 Recap session on the Roadmap Update: From Secure Firewall to Workload.   This NDA session will present a vision and strategy update for the Cisco Cloud and Network Security product portfolio. It will include a detailed roadmap for Secure Firewall Threat Defense, Multicloud Defense, Secure Workload, and Distributed Advan...
Jun 27, 2024 @ 8:00 AM PDT
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Webex for US Public Sector - CLUS '24 Recap
Join us on August 6th, 2024 for a Cisco Live US 2024 Recap session on Webex for the US Public Sector.  The pace of digital transformation has been accelerating in the public sectors in the US and rest of the world. Cisco Webex does not believe in a one-size-fits-all approach to sovereignty needs of public sectors. We provide best-fit collaboration services that is tailored...
Jun 27, 2024 @ 8:00 AM PDT
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