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Technology and Support Events and Webinars

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Friday, March 1, 2024
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Announcing the Production Services Webex Webinar Community!
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  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Services team. We'll also have Office Hours every Friday at 11:00am - 1:00pm Pacific where you can ask our Producers your burning questions on Webinars. Joining is easy, just use the Login with Webex option on the landing page, or create and alternate login with email. What You'll Find in the Community: Info on Production Services Director's Chair sessions and resources, current and previous years Comparison of Share App, Share Screen, and Share File How-To clips on different Webinar features Webinar resources Demos on basic Webinar setup and management General Webex resources Check back regularly for new and updated content, links to other useful training sessions, information on the transition to Webex Suite Platform and more!   Join Now!   For more information please visit; Webex Community. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Thursday, July 11, 2024
Community Live - Introduction to WebEx Calling
Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need.   Agenda:  Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources   By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries.     Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling.   Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Thursday, August 1, 2024
Community Live-Registration of MPP Phones & Webex App in Webex Calling
Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance.   Agenda:  1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App   Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angelica Gomora: Webex Calling Technical Consulting Engineer  With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content.   Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Wednesday, September 11, 2024
Community Live - Troubleshooting Automation Failures in Cisco XDR
Community Live Event - Troubleshooting Automation Failures to Enhance Security Posture and Response Times in Cisco XDR   Welcome! In this session, we will explore utilizing the automation tool within Cisco Extended Detection and Response (XDR) enhances security operations by accelerating threat detection and response while reducing manual workload. Automation enables the orchestration of routine tasks, such as alert triage and incident response, allowing security teams to focus on higher-level analyses and strategic responses. By implementing standardized security playbooks, and workflows, organizations can ensure quick and consistent action against common threats, while complex attacks are managed more efficiently through automated information gathering and analysis. By the end of our session, you'll have a comprehensive understanding of configuring and troubleshooting common automation issues and how to access our dedicated support team for any future inquiries.   Experts Details  Jordan Creek: Security Technical Consulting Engineer Jordan Creek is an Engineer and Lab Admin in Technical Services (CX) for the ATS Cloud Security product suite consisting of Secure Endpoint, Malware Analytics, and XDR. Jordan works in the Research Triangle Park (RTP) Area in North Carolina. Jordan graduated in 2018 from the East Coast Polytechnic Institute, majoring in Information Technology and Security. He began working with Cisco in 2016 as an intern in the Cisco Advanced Lab Operations. In April 2018, He joined TAC as a member of the Firewall team. After three years here, he transitioned over to the ATS Cloud Security Team. Since being on the ATS team, he has honed his technical skills and has become the Lab Admin and subject matter expert for the respective technology. During his free time, Jordan relaxes as a TCG and board game hobbyist. You can also find him outdoors, enjoying mother nature as a renown Eagle Scout. When Jordan is not working, he enjoys spending time with his wife Alex, cat Millie, and soon to be born son.   For more details and information, visit the Security community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Event has ended
Director's Chair Series on Webinar Management from Production Services
  Director's Chair 2024 - Series on Webex Webinar Management from Production Services Starting Thursday, February 22, 2024 with Monthly Sessions Through 2024 The Director's Chair Series from Production Services will cover a number of topics on managing Webex Webinars. We have a Resources page, Director's Chair Channel with recordings from previous sessions, slides, Q&A t...
Feb 22, 2024 @ 11:00 AM PST
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Announcing the Production Services Webex Webinar Community!
  Announcing the Webex Webinars Production Services Community! A community for Webex Webinar experts and those who'd like to be The Production Services Community is a space for all users of Webex Webinars to find resources on Webinar Production, such as How-To videos, previous Director's Chair recordings, Webinar tools & resources, and more, moderated by the Production Se...
Mar 1, 2024 @ 8:00 AM PST
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Ask Me Anything: Cisco Catalyst Center Assurance
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, September 23, 2024 through Friday, October 4, 2024. Our colleagues Arpita Dash, Prateek Upadhyay and Udhay R. will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are wai...
Sep 23, 2024 @ 8:00 AM PDT
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Deployment for Advanced Application Performance Monitoring
Join us as our experts walk you through the onboarding process for Cisco AppDynamics, where you will be introduced to key features such as Business Application and Business Transactions. The session will also cover the procedures for adding users to the AppDynamics controller, ensuring you have a complete understanding of system setup and user management.
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Cisco Intersight Managed Mode
Learn how to leverage the Intersight Managed Mode (IMM) to combine the capabilities of the UCS Systems and the cloud-based flexibility of Intersight, unifying the management experience for the standalone and Fabric Interconnect attached systems.
Multiple Dates and Times May Be Available
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