Technology and Support Events and Webinars

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Technology and Support Events and Webinars

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Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need.   Agenda:  Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources   By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries.     Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling.   Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance.   Agenda:  1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App   Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angelica Gomora: Webex Calling Technical Consulting Engineer  With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content.   Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Community Live Event - Troubleshooting Automation Failures to Enhance Security Posture and Response Times in Cisco XDR   Welcome! In this session, we will explore utilizing the automation tool within Cisco Extended Detection and Response (XDR) enhances security operations by accelerating threat detection and response while reducing manual workload. Automation enables the orchestration of routine tasks, such as alert triage and incident response, allowing security teams to focus on higher-level analyses and strategic responses. By implementing standardized security playbooks, and workflows, organizations can ensure quick and consistent action against common threats, while complex attacks are managed more efficiently through automated information gathering and analysis. By the end of our session, you'll have a comprehensive understanding of configuring and troubleshooting common automation issues and how to access our dedicated support team for any future inquiries.   Experts Details  Jordan Creek: Security Technical Consulting Engineer Jordan Creek is an Engineer and Lab Admin in Technical Services (CX) for the ATS Cloud Security product suite consisting of Secure Endpoint, Malware Analytics, and XDR. Jordan works in the Research Triangle Park (RTP) Area in North Carolina. Jordan graduated in 2018 from the East Coast Polytechnic Institute, majoring in Information Technology and Security. He began working with Cisco in 2016 as an intern in the Cisco Advanced Lab Operations. In April 2018, He joined TAC as a member of the Firewall team. After three years here, he transitioned over to the ATS Cloud Security Team. Since being on the ATS team, he has honed his technical skills and has become the Lab Admin and subject matter expert for the respective technology. During his free time, Jordan relaxes as a TCG and board game hobbyist. You can also find him outdoors, enjoying mother nature as a renown Eagle Scout. When Jordan is not working, he enjoys spending time with his wife Alex, cat Millie, and soon to be born son.   For more details and information, visit the Security community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Community Live Event - Exploring Cisco Local Gateway with Webex Calling   Welcome! Dive into the world of CUBE Local Gateway with Webex Calling in this essential webinar. Focusing on the configuration of CUBE Local Gateway registration (Registration-Based), troubleshooting techniques, and practical tips, we will equip you with the necessary tools to effectively handle any situation with TAC.  Agenda:  What is Cisco Local Gateway and how does it work? Integration for connections with Webex Calling, PSTN, and CUCM. Supported platforms and capabilities of Cisco Local Gateway. Basic registration with Webex Calling (Registration-based). Basic configuration for integration with Webex Calling, PSTN, and CUCM. Call operation. Troubleshooting (Registration and Calls).   Experts Details  Luis Martinez: Multiservice Escalation Engineer Luis is a Multiservice Escalation Engineer at Cisco's Global Technical Assistance Center (TAC), where he has been part of the team since 2019. Focused on troubleshooting and managing critical situations related to Cisco collaboration technology. During his time at Cisco TAC, he has contributed to projects involving the delivery and dissemination of knowledge about CUBE, Cisco Local Webex, and Webex Calling, as well as providing internal training focused on promoting this technology.   Swaati Srinivasan: Webex Calling Technical Consulting Engineer  With over six years at Cisco's Global Technical Assistance Center (TAC), Swaati has been dedicated to resolving customer issues while bridging technical gaps. Since transitioning to Webex Calling in 2023, she has developed expertise in troubleshooting complex problems and optimizing workflows for both customers and engineers. Swaati collaborates closely with engineering teams, channeling feedback from customers and TAC engineers to enhance product quality. She has also contributed to projects focused on delivery and knowledge transfer related to Cloud Collaboration products and Webex Calling.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
Join us as our experts walk you through an overview and demonstration of XDR Automation and its primary components. Cisco XDR Automation can accelerate and enhance the way your organization detects, investigates and responds to threats in your environment.
Multiple Dates and Times May Be Available
Join us as our experts teach you about the way Cisco XDR allows incident responders to better understand threats on their network by gathering, combining, and correlating threat intelligence with network and security data from Cisco and third-party security products deployed within their organizations. In this session, we walk you through all available Cisco and third part...
Multiple Dates and Times May Be Available