Enhance Your Support Experience With Intersight For Nexus
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Connected TAC – Enhance Your Support Experience With Intersight For Nexus
Welcome! In this session, we will explore how Data Centers dense configurations provide scalable solutions, allowing data centers to grow and adapt to changing demands. Enabling Intersight connectivity to your devices or controllers activates Connected TAC with pro-active and automated re-active support at no added cost. Pro-active support enabled through telemetry opens TAC cases to start the troubleshooting process. Re-active support is triggered on TAC SR case opening and enables automated log collection, remote show command gathering, and the ability to gather logs from neighboring devices remotely.
Agenda:
- What is Cisco Intersight?
- Why claim networking devices in Intersight?
- Connect and Claim devices to Intersight
- Exploring API
Experts Details
Alex Fleck: Technical Leader
Alex Fleck is a Technical Leader for Data Center Networking (DCN) for Customer Experience (CX) in Cisco's Technical Assistance Center (TAC) based out of the Research Triangle Park campus. He grew up in northern California and began his IT career in 2007 when he enlisted in the United States Marine Corps. He joined Cisco TAC in 2014 as a student Co-Op with Cisco Advanced Lab Operations (CALO) while attending Eastern Carolina University and later moved to the Cloud Collaboration TAC team supporting the Webex suite of products before joining the Data Center Routing and Switching (DCRS) team in 2018. He was a team lead for the DC Routing and Switching TAC team before becoming a Technical Leader in 2022.
Branden Varney: Technical Leader
Branden Varney is a Technical Leader for the Data Center TAC Engine in Customer Experience. He focuses on creating frictionless support experiences for customers through connectivity and automation. He joined Cisco TAC in 2013 and supported various data center products across various teams. In 2018 he obtained his DC CCIE. In 2021 he became a Technical Leader for Nexus Dashboard and Intersight. Then in 2022 Branden moved to the DC TAC Engine to take on a technical global leadership role.
For more details and information, visit the Data Center and Cloud community.
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