1080p 12x Precision HD camera not responding

[Unlimited531]

I have a 1080p 12x Precision HD camera from a C20 codec which is not responding despite its power light being on. There is no video output - the PIP on my home monitor is blank. I have also tried feeding the camera's HDMI output straight to a monitor and there is nothing. It also does not respond to remote control pan and tilt commands. I have tried another identical camera with the codec and that works fine so I know it's not the C20 itself. I have also tried rolling back the software from version 7 to version 6 but that didn't solve it. I'm assuming the camera has developed a hardware fault, but I'm wondering if anyone else has had this problem?

[tec cou]

I think you have to make R.M.A for other experiences...

Do you have an external power supply ? 

[Unlimited531]

Hi

The camera is powered from the C20 codec. I forgot to mention that the camera is out of warranty, so any recommendations for a company that does CISCO repairs in the UK would be welcome.

[tec cou]

I'm sorry I'm not in the UK, sure someone knows.

try to connect an external power supply, in case turn on (camera) .

if not light, repair or contact your service provider's cisco.

if the camera turn on, again connect the camera cable to the codec.

if it's any help

Bye