cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
822
Views
0
Helpful
1
Replies

C20 Self-View not showing on 2nd monitor after firmware upgrade to 6.1.1

Anthony Chan
Beginner
Beginner

Have C20 that used to be running 5.x and if not on a call the left monitor would display the background screen and menus whereas the 2nd monitor would show the self-view

If in a VC call the main participants would be on left monitor and self-view or presentation would be on right monitor

When upgraded to 6.1.1 the above scenario changed:

  • if not on a call the left monitor would display the background  screen and menus and the 2nd monitor only show black screen, self-view is in PIP mode on left monitor (codec setting is set to dual display)

  • If in a VC call the main participants would be on left monitor and presentation would be on right monitor but the self-view is in PIP on left monitor

Checked the settings on the codec and everything is configured

Thanks

1 Accepted Solution

Accepted Solutions

Paulo Souza
Rising star
Rising star

It is common issue. It is limitation of TC6 that will fixed on TC6.2. Please, follow this topic:

https://supportforums.cisco.com/message/3965573#3965573

Paulo Souza

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".

View solution in original post

1 Reply 1

Paulo Souza
Rising star
Rising star

It is common issue. It is limitation of TC6 that will fixed on TC6.2. Please, follow this topic:

https://supportforums.cisco.com/message/3965573#3965573

Paulo Souza

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers