C20 Self-View not showing on 2nd monitor after firmware upgrade to 6.1.1

[Anthony Chan]

Have C20 that used to be running 5.x and if not on a call the left monitor would display the background screen and menus whereas the 2nd monitor would show the self-view

If in a VC call the main participants would be on left monitor and self-view or presentation would be on right monitor

When upgraded to 6.1.1 the above scenario changed:

• if not on a call the left monitor would display the background  screen and menus and the 2nd monitor only show black screen, self-view is in PIP mode on left monitor (codec setting is set to dual display)

• If in a VC call the main participants would be on left monitor and presentation would be on right monitor but the self-view is in PIP on left monitor

Checked the settings on the codec and everything is configured

Thanks

[Paulo Souza · Accepted solution]

It is common issue. It is limitation of TC6 that will fixed on TC6.2. Please, follow this topic:

https://supportforums.cisco.com/message/3965573#3965573

Paulo Souza