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C40 has disabled call control & restart

peersylvest1
Level 1
Level 1

‎04-21-2013 10:30 AM - edited ‎03-18-2019 12:58 AM

I have a C40 endpoint that after sw update from 5.1.4 to 6.0.1 suddently has a disabled "Call Control" button in the web interface, and a disabled "Restart" button. I have both proper release key and a valid service contract for the endpoint. Besides this endpoint I have 52 other endpoints that have no problem after upgrade. I have tried to downgrade to 5.1.4 again, but the problem remains. It was not there before. I can receive calls but not create them remote. Please help and advise... BR Peer

c40.jpg           

c40 .jpg

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Magnus Ohm
Cisco Employee
Cisco Employee
In response to Ashwani Pande

‎10-09-2013 01:05 AM

I will file a bug on this as it looks like when you remove the "User" role from the admin user this problem appears. I checked the files and found that some roles was missing in the access control for these two links.

Can you check if the "User" role is enabled or not for the user you are logged in with?

Its just to enable it and it should work again, but pure admin access should definately allow call control and restart

/Magnus

Magnus Ohm
Cisco Employee
Cisco Employee
In response to Ashwani Pande

‎10-09-2013 03:03 AM

Bug: CSCuj70995

/Magnus

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