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Camera glitches

Hi,

there is QuickSet C20

*s SystemUnit ProductType: "TANDBERG Codec"

*s SystemUnit ProductId: "TANDBERG Codec C20"

*s SystemUnit ProductPlatform: "C20"

*s SystemUnit Uptime: 511450

*s SystemUnit Software Application: "Endpoint"

*s SystemUnit Software Version: "TCNC4.2.3.286626"

*s SystemUnit Software Name: "s52001"

*s SystemUnit Software ReleaseDate: "2012-04-18"

*s SystemUnit Software MaxVideoCalls: 1

*s SystemUnit Software MaxAudioCalls: 2

*s SystemUnit Software ReleaseKey: "true"

*s SystemUnit Software OptionKeys NaturalPresenter: "true"

*s SystemUnit Software OptionKeys PremiumResolution: "true"

*s SystemUnit Software OptionKeys HighDefinition: "false"

*s SystemUnit Software OptionKeys DualDisplay: "true"

*s SystemUnit Hardware Module SerialNumber: "F1AN39C00119"

*s SystemUnit Hardware Module Identifier: "03"

*s SystemUnit Hardware Module CompatibilityLevel: 0

*s SystemUnit Hardware MainBoard SerialNumber: "PB0473037"

*s SystemUnit Hardware MainBoard Identifier: "101551-4 [11]"

*s SystemUnit Hardware BootSoftware: "U-Boot 2010.06-96"

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "52000000"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 4X"

*s Camera 1 SoftwareID: "S01752-2.0FINAL [ID:20010] 2012-04-10"

*s Camera 1 SerialNumber: ""

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Capabilities Options: "ptzf"

During last videoconference is started to produce occasional very short glitch when top half of image is okay and other one is.. not (sorry, not that good in english).

Users report that local image, seen on second display has same problem, so it is not network related.

System uptime is 5 days.

Is there some log message i could look for? Is it known bug or hardware failure?

15 Replies 15

Didn't get my hands on codec yet.