Cameras moving at random times

[ganix]

Hi,

We have Cisco C40's in two classrooms. The video is captured with a system called Echo360.

Last October we started having problems with the cameras. They will move at random times. This is not consistent and I have not been able to reproduce it. This occurs in both rooms.

The Standby settings are not the same and I've not changed them. I can't find the logs for 12-07-21 when I know it happened. In the logs that have anything recent I can't find anything that sticks out, but I am new to these logs.

Any ideas of what may be going on? Thanks!

[Wayne DeNardi]

The Cisco C40 is a very old endpoint, it is well past its end of support date of 30 September 2020.

It is highly recommended that you consider updating it to a newer and supportable model.

As for why the cameras are moving, this could be caused by many things - using the web interface of the codec, using FECC, triggering a camera preset, IR remote - or even dodgy LED light bulbs - these are just a few of the many options.

You also mention that the Standby settings on the unit are not what you set them to - so this also seems to suggest that there is something you aren't aware of that is changing your endpoint(s) - whether this be via web interface, CLI, or management system templates, persistent settings, etc its not easy to say without knowing significantly more details about your environment.

[ganix]

Thanks for the help! We plan on removing the codecs from our system soon, so that should fix any problems.