Cisco TMS Synchronize TMS Users with AD Problem

[ailhan001]

Hello,

I am using Cisco TMS 15.6.1 on Windows Server 2012 R2.

I entered AD information in TMS and checked successfully.

But,

When i try to sync tms user with AD Problem, it stays 0% Pending situation.

Is there any solution about it?

Best Regards. 

[Patrick Sparkman]

Can you provide more information, possibly provide screenshots, your issue is pretty vague without knowing more.

Where are you trying to sync the AD user?

1. Admin Tools > User Administration > Groups
2. Admin Tools > User Administration > Users

Is it just this single user that has the issue, or are there others?

[Zac Colton]

It sounds like the TMSSchedulerService is not kicking off the task. You should look into that service (ensure that it is running, check the logs for the service)