I created a simple automated attendant based on the predefined Unity call handlers and few call handlers that I created. Every thing is working fine. I noticed that the predefined opening greeting call handler was dedicated for the Unity Voice Mail system. So, if the caller knows the parties extension and dials it, he will reach immediately the Voice Mail, I mean the phone will not ring before. It s happening the same when the caller press the key 4 for directory assistance, and then choosing the destination.
I m wondering what I should change in the default opening greeting to make the phone ringing first ,then if no answer, the call will be forwarded to the voice mail.