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Dropping of Calls in SX 80

morghulisv
Level 1
Level 1

Hi, need help to resolve frequent call drop issue I am facing in company's SX 80. During the drop, first the voice goes down, then video and then screen. Ultimately the presenter has to disconnect and connect the call.

No packet drop in server end. 

 

 

1 Reply 1

Wayne DeNardi
VIP Alumni
VIP Alumni

Frequent call drops. especially if it's usually around the same number of minutes in to a call, is most often a firewall issue.  Check your firewalls and make sure they are not inadvertently closing connections, and they are set up to not do any SIP ALG (as this will cause issues)

Wayne
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