cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
452
Views
0
Helpful
1
Replies

Email templates sending incorrect

johncusack1
Level 1
Level 1

        We recently upgraded from 13.1.1 to 13.2.2 and then a week later to 14.3.  We can see our legacy template for Booking Confirm and have cut and pasted it into Booking Invite but are still getting the wrong one sent (bare bones confirmation) when we create a conference.  Any help?          

1 Reply 1

Wayne DeNardi
VIP Alumni
VIP Alumni

Have you checked that you've got your TMS set to send the HTML content type and not just the Plain Text versions of the notification under the E-mail settings?  You may be receiving the "TXT" template version rather than the "HTML" versions?

Wayne

--

Please remember to rate responses and mark quesions as answered if appropriate.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.