We have a campus deployment all with Cisco EQ Roomkits
We are using Extron SW2 HD 4kPlus in most of the rooms and in some we are using direct C2G switchers that have no configuration possible.
We are connecting to the EQ input connector 3 via a Fiber HDMI.
Cant nail down how long it takes, but eventually the connection for Input 3 will show no signal. We have turned off any HDCP settings in the EQ and on the SW2. When we are in this state I have introduced a new HDMI cable in input 3 and brought it straight to my PC or the users Lenovo all in one desktop pc, and the connection status only goes from "no connection" > "no signal"
The only solution has been going into the Navigator settings and restarting the device. We have a SR and have been pulling logs and updating the ticket but not getting much direction.
At this point a Macro to at least Reboot the device from the home screen so users dont have to go to settings and dodge factory reset would be helfpul. Ideally a Macro that reboots just the HDMI input connectors would be best.
Has anyone experienced this issue and has any solution been found?
