cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2014
Views
0
Helpful
3
Replies

EX90 Display Not working

RAMEEZ RAHIM
Level 1
Level 1

My Ex90 display is just black.

I see backlight is switching on and there is no error.

May 31 13:11:09 (none) main: 63.86 VIDEOLC-0 I: VIDEOLC_doReadyPowerManagementCnf power save 'off' for LCD 2

May 31 13:11:09 (none) main: 63.86 VIDEOLC-0 I: VLC_DisplayBacklightControl: backlight on

May 31 13:11:09 (none) main: 63.86 VIDEOLC-0 I: VIDEOLC_doReadyPowerManagementCnf done, no error

How can i test the exact status of dislay.

Logs are attached.

1 Accepted Solution

Accepted Solutions

Danny De Ridder
Cisco Employee
Cisco Employee

Hello,

it could be that the inverter board is broken. We have a ddts open for this.

CSCuc95415 - Hardware : EX-Series LCD screen remains black all the time

If the inverter board has gone bad, you still should see some faint image if/when you light up the screen with a torch light or your smartphone's flash. See the sample clip included below.

If you can confirm this is what you "see" then an RMA will need to be done.

View solution in original post

3 Replies 3

Danny De Ridder
Cisco Employee
Cisco Employee

Hello,

it could be that the inverter board is broken. We have a ddts open for this.

CSCuc95415 - Hardware : EX-Series LCD screen remains black all the time

If the inverter board has gone bad, you still should see some faint image if/when you light up the screen with a torch light or your smartphone's flash. See the sample clip included below.

If you can confirm this is what you "see" then an RMA will need to be done.

Hi. How do you resolved at that moment. I dont see any lights on black screen.

danct2k
Level 1
Level 1

Hi. How you resolved this at that moment?