EX90 ONLY OUTGOING VIDEO

[pramod]

Hello,

I have a setup

EX90 --- SWITCH --- FIREWALL --- INTERNET

I am using direct IP call without VCS. When i dial to public IP of video conferencing i can see call connected and no video receiving on my EX90, but on EX90 touch pad i can see "only outgoing video only"  Let me know what is causing this???

REGARDS,

K G

[Sumeet Rakesh]

Please check if the relevant ports are allowed on firewall. For port information, check below guide:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/ex-series/tc4/administration_guide/ex90-ex60_administrator_guide_tc42.pdf

[pramod]

Hi Sumeet,

The NAT was done for with destination any any. What i see if i dial bluejeans public IP it works fine. But if i dial polycom public IP then i can see on my EX90 showing only outgoing video only. Also i am not getting any incoming video.

Regards,

Pramod

[Wayne DeNardi]

As suggested above, check that all your firewall ports are correctly configured, and that the NAT settings are configured correctly on your EX90.  If you do a Search in these forums for SX20 Standalone, you'll find a whole heap of posts that discuss the settings (the SX20's settings are nearly identical to what you'll need to do on your EX90).

Wayne
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