How to disable the users access for option "Auto Answer" by Remote Control (SX20 TC7.3.3)

[rfurukawasr3]

Hello everyone,

      I need to know how to disable or block the menu option "Auto Answer" on TV screen for users in SX20 version TC7.3.3, 'cause even when I set "auto answer mode off" configurations by browser, users can change for "mode on" by remote control, I set password for access menu administrator by remote control with this comand: "xCommand SystemUnit MenuPassword Set password" but the auto answer menu option, is off the menu administrators settings.
      Any users can change the auto answer for mode on or off ! I don't know if I can hide this menu option on TV or set password !

Thanks for help me !

[Patrick Sparkman · Accepted solution]

The only option to hide the user preferences (ringtone, volume, language, date and time, etc) is if you have a Touch 8 or 10 paired to the codec.  If using the remote control, there is no way to hide or prevent access to the settings.

One option is Video OSD LoginRequired, but that will prevent anyone from using the endpoint unless they login with a username and PIN first, however this doesn't prevent access to any of the settings once logged in.

The only options you have are to try and keep the auto answer setting disabled, however there is no way to keep it turned off 100% of the time, see below:

• Using a TMS persistent configuration template, that will set auto answer to off on a periodic basis.
• Using non-persistent mode on the codec, configure the endpoint's configuration like you want, then enable this mode to lock in that configuration.  At anytime whenever the SX20 reboots, it will default to whatever configuration was made at the time non-persistent mode was enabled.

[rfurukawasr3]

Thanks for your reply Patrick !

So if I try to using "non-persistent mode on the codec" Can I disable only "mode auto answer" menu option for users ? Or I'll block access all basic configurations like: zoom camera, mute microfone and etc... ? All basic configurations will remain as I set before change "non-persistent mode" ?

[Patrick Sparkman · Accepted solution]

You can read more about non-persistent mode in the SX20 TC7.3 Admin Guide on pg 44.

When the codec is restarted, the following items can be reset to the values when non-persistent mode was enabled:

• Configurations
• Call History
• Internal Logging
• Local Phonebook
• DHCP

[Wayne DeNardi]

The non-persistent mode settings only affect the endpoint when it is rebooted.  If the endpoint doesn't get restarted, then the non-persistent setting won't kick in.  If an end user changes the setting, it'll stay that way until either, 1) it's changed back by some other means, or 2) the endpoint is rebooted.

One thing you can do to get around this issue is to apply a TMS template to the endpoint at a regular intervals (say every hour for example) that turns the auto answer setting off.

Wayne
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[rfurukawasr3]

Wayne DeNardi, Thanks for your reply !

[rfurukawasr3]

Patrick Sparkman and Wayne DeNardi , Thanks for help me !

Here we don't use touch screen and TMS !

So I tried to use "non-persistent mode on" on SX20 codec and now I understood how it works, all changes sets by end users are back to default when device is restarted, but it's not functional 'cause the codec's never restart by self or by idle time, this options is just for to standby. If I'll need to access remote codec's every days for to set restart, is the same for access for to set manual "mode off" on auto answer.

Anyway thanks for the help !

[Patrick Sparkman]

Since you don't have TMS, you could use the codec API and write a script that periodically logs in and turns auto answer off, which can be run on a daily basis from a server or something.

[rfurukawasr3]

It's a good ideia, but Im' not a expert about programming. I'll search about script's on API for codecs ! Thanks !

[Patrick Sparkman]

Here are the SX20 API Reference Guide, good place to start. There is even a section of how to connect to the codecs to use the API, can build off of that.

[rfurukawasr3]

Thanks Patrick Sparkman for your ideias about script for disable autoanswer in the codecs ! I made a script using Python, and run it on linux crontab to set disable it on 30min a 30 min apply on all codecs:

xCommand SystemUnit MenuPassword Set password: XXXXXX
xConfiguration Conference 1 AutoAnswer Mode: Off
xConfiguration Conference 1 AutoAnswer Mute: On
xConfiguration Conference 1 AutoAnswer Delay: 50

Thanks !