Jabber video randomly de-registers

[Nick Halbert-Lillyman]

I'm testing Jabber amongst a few users at the moment - I'm noticing that all users seem to randomly de-register, sometimes in the middle of a call.  It then says "waiting for next login attempt" and eventually re-registers.  These are all local registrations with uncontested 1Gbps connections back to VCS control, with no packet loss at all when in a call so I don't think it's a network issue.

Any idea where to start looking?                  

[Magnus Ohm]

Hi Nick

In theory this can be a network issue (routing issue) and it has been seen before. Jabber can log in fine but when the registration expires and the jabber client tries to re-register it does not receive a 200 OK from the VCS or any response at all due to whatever netowork issue at hand which forces the Jabber client to de-register since the registration has timed out.

So I think the first place to start looking is on the wire taking a packet capture and analyze the re-registration. It might be a good idea to get help from TAC as well on this.

The issue might be rooted elsewhere but this scenario I am mentioning has been seen before.

/Magnus

[Nick Halbert-Lillyman]

Thanks Magnus - I guess it's Wireshark time.