Laptop Connected, but no imput format detected

[KingNina]

Good Morning, each time i try sharing My Laptop with My WebEx, I would have to restart the WebExbefore it shows on the screen and that can be very annoying and slows down meeting. I checked the Presentation Setting and gets the "Laptop Connected, but no imput format detected" message. How do I rectify this? Kindly assist.

Thanks,

[Wayne DeNardi]

We need some more information on what you are doing, such as what type of laptop you are using, and what "Webex" are you using (is this a hardware endpoint, or Webex Teams, or Webex Meetings, etc)?  

[KingNina]

I am using the WebEx - Cisco TelePresence SX10 and i am connecting via the HDMI Connection. I want to share what is on the screen of the Laptop but when I try sharing it does not show on the screen until I restart the Cisco WenEx. Kindly assist.

[Wayne DeNardi]

What kind of Laptop are you using?  (Brand / Model / Operating System / etc).

Does the HDMI cable connect directly from the SX10 to your laptop, or is there another dongle in between?

Is the laptop set to display a 1080p (or less) image rather than a larger (ie 4K) screen resolution?

What software version are you running on the SX10?   Have you got your endpoint under a service contract so you can get the latest software release (CE9.6.1)?