11-04-2013 12:53 AM - edited 03-18-2019 02:04 AM
hello everyone
i have a problem with the MCU
next is my top
SX20 ---- VCS Expressway -----firewall ------- VCS Control ----- MCU (VCSE and VCSC use TCP not TLS communication with each other)
and then i creat a conference room on MCU
but when the SX20 call the conference room about 15 minutes , the call will auto disconnect without any reason.
so who can help me ... i have no ideal about this problem......
11-04-2013 07:56 PM
up
11-04-2013 08:05 PM
There is most likely a reason and thats why it disconnects.
Please always give some more info, like the used software versions and
more details about the deployment and the call itself.
Like is only sip used or is h323 also active or even used on some of the call legs.
Disconnects are usually firewall issues, especially if sip-tcp is used.
As long as you are not in a country which prevents you from using encryption
I would strongly recommend to use sip-tls. (and also check that the mcu has the
encryption key and the endpoint also uses tls)
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