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MCU auto disconnect about 15 minutes

bo liu
Level 4
Level 4

hello everyone

i have a problem with the MCU

next is my top

SX20 ---- VCS Expressway -----firewall ------- VCS Control ----- MCU (VCSE and VCSC use TCP not TLS communication with each other)

and then i creat a conference room on MCU

but when the SX20 call the conference room about 15 minutes , the call will auto disconnect without any reason.

so who can help me ... i have no ideal about this problem......

2 Replies 2

bo liu
Level 4
Level 4

up

Martin Koch
VIP Alumni
VIP Alumni

There is most likely a reason and thats why it disconnects.

Please always give some more info, like the used software versions and

more details about the deployment and the call itself.

Like is only sip used or is h323 also active or even used on some of the call legs.

Disconnects are usually firewall issues, especially if sip-tcp is used.

As long as you are not in a country which prevents you from using encryption

I would strongly recommend to use sip-tls. (and also check that the mcu has the

encryption key and the endpoint also uses tls)

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