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Multi-Point Video Call- Issue with Automated Message

awatson20
Level 4
Level 4

‎10-01-2013 06:36 AM - edited ‎03-18-2019 01:53 AM

During a scheduled multi-point video call using TMS and a MCU 5320, there was an issue during the call described by the user as an automated response that kept repeatedly playing a voice message stating "the call was being connected."   Any ideas what they are referring to?  I have copied some of the log data from the MCU below during this call.

9800  11:01:40.438   CONFERENCE  Info  destroy H.323 participant 789, "4460026" 

9801  11:02:40.005   CONFERENCE  Info  new H.323 participant 792 

9802  11:03:22.690   H.323  Info  H.245 connection down (80a30002) 

9803  11:03:22.703   CONFERENCE  Info  destroy H.323 participant 780, "Plt-65" 

9804  11:04:35.792   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9805  11:04:35.910   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 65" modified by "admin" / 172.31.168.249 

9806  11:04:36.021   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 65" 

9807  11:04:36.043   CONFERENCE  Info  new H.323 participant 793 

9808  11:05:40.095   CONFERENCE  Info  destroy H.323 participant 792, "4460026" 

9809  11:06:40.348   CONFERENCE  Info  new H.323 participant 794 

9810  11:09:40.435   CONFERENCE  Info  destroy H.323 participant 794, "4460026" 

9811  11:10:40.626   CONFERENCE  Info  new H.323 participant 795 

9812  11:13:40.725   CONFERENCE  Info  destroy H.323 participant 795, "4460026" 

9813  11:14:40.895   CONFERENCE  Info  new H.323 participant 796 

9814  11:17:40.984   CONFERENCE  Info  destroy H.323 participant 796, "4460026" 

9815  11:22:41.465   CONFERENCE  Info  new H.323 participant 797 

9816  11:25:41.553   CONFERENCE  Info  destroy H.323 participant 797, "4460026" 

9817  11:30:42.005   CONFERENCE  Info  new H.323 participant 798 

9818  11:33:10.604   CONFERENCE  Info  destroy H.323 participant 782, "PLT-22" 

9819  11:33:42.101   CONFERENCE  Info  destroy H.323 participant 798, "4460026" 

9820  11:33:48.878   H.323  Info  New connection accepted from 172.31.168.250 

9821  11:33:48.878   CONFERENCE  Info  new H.323 participant 799 

9822  11:33:48.915   CONFERENCE  Info  created auto attendant "Auto attendant" 

9823  11:34:09.478   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9824  11:34:09.601   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 22" modified by "admin" / 172.31.168.249 

9825  11:34:09.724   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 22" 

9826  11:34:09.744   CONFERENCE  Info  new H.323 participant 800 

9827  11:35:14.707   CONFERENCE  Info  destroyed "Auto attendant" 

9828  11:35:38.012   CONFERENCE  Info  destroy H.323 participant 786, "PLT-54_South_Conf" 

9829  11:35:45.121   H.323  Warning  Got H245 OpenLogicalChannelReject lc = 62 (802b0004) 

9830  11:35:46.323   CONFERENCE  Info  destroy H.323 participant 800, "PLT-22" 

9831  11:35:46.693   CONFERENCE  Info  destroy H.323 participant 799, "PLT-22" 

9832  11:35:52.245   H.323  Info  New connection accepted from 172.31.168.250 

9833  11:35:52.245   CONFERENCE  Info  new H.323 participant 801 

9834  11:35:52.286   CONFERENCE  Info  created auto attendant "Auto attendant" 

9835  11:36:00.685   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9836  11:36:00.789   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" modified by "admin" / 172.31.168.249 

9837  11:36:00.908   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" 

9838  11:36:00.924   CONFERENCE  Info  new H.323 participant 802 

9839  11:36:12.102   CONFERENCE  Info  destroy H.323 participant 801, "PLT-54_South_Conf" 

9840  11:36:12.114   CONFERENCE  Info  destroyed "Auto attendant"

9800  11:01:40.438   CONFERENCE  Info  destroy H.323 participant 789, "4460026" 

9801  11:02:40.005   CONFERENCE  Info  new H.323 participant 792 

9802  11:03:22.690   H.323  Info  H.245 connection down (80a30002) 

9803  11:03:22.703   CONFERENCE  Info  destroy H.323 participant 780, "Plt-65" 

9804  11:04:35.792   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9805  11:04:35.910   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 65" modified by "admin" / 172.31.168.249 

9806  11:04:36.021   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 65" 

9807  11:04:36.043   CONFERENCE  Info  new H.323 participant 793 

9808  11:05:40.095   CONFERENCE  Info  destroy H.323 participant 792, "4460026" 

9809  11:06:40.348   CONFERENCE  Info  new H.323 participant 794 

9810  11:09:40.435   CONFERENCE  Info  destroy H.323 participant 794, "4460026" 

9811  11:10:40.626   CONFERENCE  Info  new H.323 participant 795 

9812  11:13:40.725   CONFERENCE  Info  destroy H.323 participant 795, "4460026" 

9813  11:14:40.895   CONFERENCE  Info  new H.323 participant 796 

9814  11:17:40.984   CONFERENCE  Info  destroy H.323 participant 796, "4460026" 

9815  11:22:41.465   CONFERENCE  Info  new H.323 participant 797 

9816  11:25:41.553   CONFERENCE  Info  destroy H.323 participant 797, "4460026" 

9817  11:30:42.005   CONFERENCE  Info  new H.323 participant 798 

9818  11:33:10.604   CONFERENCE  Info  destroy H.323 participant 782, "PLT-22" 

9819  11:33:42.101   CONFERENCE  Info  destroy H.323 participant 798, "4460026" 

9820  11:33:48.878   H.323  Info  New connection accepted from 172.31.168.250 

9821  11:33:48.878   CONFERENCE  Info  new H.323 participant 799 

9822  11:33:48.915   CONFERENCE  Info  created auto attendant "Auto attendant" 

9823  11:34:09.478   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9824  11:34:09.601   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "Plant 22" modified by "admin" / 172.31.168.249 

9825  11:34:09.724   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "Plant 22" 

9826  11:34:09.744   CONFERENCE  Info  new H.323 participant 800 

9827  11:35:14.707   CONFERENCE  Info  destroyed "Auto attendant" 

9828  11:35:38.012   CONFERENCE  Info  destroy H.323 participant 786, "PLT-54_South_Conf" 

9829  11:35:45.121   H.323  Warning  Got H245 OpenLogicalChannelReject lc = 62 (802b0004) 

9830  11:35:46.323   CONFERENCE  Info  destroy H.323 participant 800, "PLT-22" 

9831  11:35:46.693   CONFERENCE  Info  destroy H.323 participant 799, "PLT-22" 

9832  11:35:52.245   H.323  Info  New connection accepted from 172.31.168.250 

9833  11:35:52.245   CONFERENCE  Info  new H.323 participant 801 

9834  11:35:52.286   CONFERENCE  Info  created auto attendant "Auto attendant" 

9835  11:36:00.685   API  Info  failed to add participant to "1001 - Video Conf: Qtrly Waste" - duplicate participant name 

9836  11:36:00.789   API  Info  conference "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" modified by "admin" / 172.31.168.249 

9837  11:36:00.908   API  Info  issued connect for "1001 - Video Conf: Qtrly Waste" participant "PLANT 54 South Conf Room" 

9838  11:36:00.924   CONFERENCE  Info  new H.323 participant 802 

9839  11:36:12.102   CONFERENCE  Info  destroy H.323 participant 801, "PLT-54_South_Conf" 

9840  11:36:12.114   CONFERENCE  Info  destroyed "Auto attendant"

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0 Helpful
5 Replies 5

Paulo Souza
VIP Alumni
VIP Alumni

‎10-02-2013 09:54 AM

Hi,

Which kind of participants were connected into this conference? Any audio/video bridge?

Maybe this message is coming from another participant connected to the conference and not from MCU itself.

Regards

Paulo Souza

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awatson20
Level 4
Level 4
In response to Paulo Souza

‎10-02-2013 10:49 AM

The participants were EX90 endpoints.  There was a MCU bridge used for the multi-point call.

0 Helpful

Paulo Souza
VIP Alumni
VIP Alumni
In response to awatson20

‎10-02-2013 10:56 AM

When you said "There was a MCU bridge used", are you talking about your MCU 5320 or is there another bridge connected to your conference running in your 5320 MCU?

Paulo Souza

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awatson20
Level 4
Level 4
In response to Paulo Souza

‎10-02-2013 11:08 AM

Yes, I am referring to the MCU 5320.

0 Helpful

Paulo Souza
VIP Alumni
VIP Alumni
In response to awatson20

‎10-02-2013 11:19 AM

Hi,

Sure. Then this audio message really comes from MCU. You can completly disable this behavior if you want, using the "Audio Notification" parameter, under Settings >> Conference Settings.

MCU audio notifications.png

Page 128 - http://www.cisco.com/en/US/docs/telepresence/infrastructure/mcu/admin_guide/Cisco_Telepresence_MCU_5300_Series_4-4_Product_administration_guide.pdf

I hope this help.

Regards

Paulo Souza

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