MX700 p2p call with CTS Endpoints

[Telepresence Support]

I am having an issue when i call point to point call from MX700 to CTS 1300,3000 where both audio & video is not seen on MXseries endpoint however the image & voice can be heard and seen on CTS endpoint.  both devices are registered to CUCM 9.1.2.  

When i make point to point call to EXendpoints from MX700 it works fine.  i am seeing issues only for p2p calls.  

please can you advise.

[vikdutta]

Hi TS,

To start with:

1. Check if Camera and Mic of CTS devices are connected and working correctly.

2. Check the region settings of CTS and MX 700 device and see if they are using similar A/V codecs.

    check for bandwidth and increase if required. 

3. if you could share call logs, we could tell whats bieng negotiated during the call. 

Regards ! 

//VD