03-01-2018 11:19 AM - edited 03-18-2019 01:55 PM
I have on premise CMRs managed by TMSPE. When a J4W client joins the CMR the name label and the video quality is blurred. This occurs with two J4W participants or one J4W and one Telepresence endpoint. This does not occur with two TP endpoints or in a call involving any combination of three endpoints. As soon as a third endpoint enters the call the name label and image clears.
J4W: v11.9.2
TMSPE 1.9
Conductor: 4.3
TPS:4.4
CUCM 11.5
Expressway: 8.9
03-04-2018 09:06 PM
03-06-2018 07:51 AM
Patrick,
None of the endpoints are in the same region.
This only affects Jabber clients.
The bandwidth is unchanged by the addition of new clients. (Regions are set to 2000Kbps,Locations unlimited).
The problem is not that the image gets worst as participants are added but that the image gets better. A one on one with between a Jabber client and a Telepresence endpoint in a CMR yields a very blurred name label from the Jabber client.
Thanks for the response.
03-06-2018 07:52 AM
Patrick,
None of the endpoints are in the same region.
This only affects Jabber clients.
The bandwidth is unchanged by the addition of new clients. (Regions are set to 2000Kbps,Locations unlimited).
The problem is not that the image gets worst as participants are added but that the image gets better. A one on one with between a Jabber client and a Telepresence endpoint in a CMR yields a very blurred name label from the Jabber client.
03-06-2018 11:22 PM
04-04-2018 11:39 AM
Patrick I appreciate your investigation on this.
The name labels are blurred on the other endpoint in the CMR.
If jabber is endpoint A and second participant (DX, C40, SX) is endpoint B in a CMR endpoint B sees the blurred name plate and image.
If endpoint C joins the name plate for A clears immediately.
I have also noticed that this occurs with any endpoint sharing a resolution below 360P or below.
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