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need help in Tndberg

hamidnos2000
Beginner
Beginner


Dear,


I have a    Tandberg MXP  1000  (video-conference),  I did a hard reset on

it to fix problem.


but now ,we can not make a call , an error message appears:

"network option is missing "

"please install  a network bandwidth option "


after I installed " Tandberg MXP Software Upgrade" (s50000f9_0_2.pkg)


he ask me to enter the :

-new option key

-new bandwidth key


knowing that:


Software Version        F9.0 PAL

Hardware Serial Number  13A40709



what i can do with this if you have any solution .I'll be very grateful if

you help me on this.


thanks  .

Best Regards.

1 Reply 1

Haydn von Imhof
Enthusiast
Enthusiast

Check you PM inbox

In future before doing a factory reset on a unit make note of all the option keys currently loaded on the systems.

Or email - Licensing@cisco.com

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