12-12-2017 07:10 AM - edited 03-18-2019 01:41 PM
Hi Good Morning
I have 2 C20 with the same configuration, but in one C20 I couldn´t it control by web, I mean, I couldn´t move or zoom it, but in the other one I can.
Could you tell me how I need to configure it ?
This the picture about the C20 that I couldn´t configure
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12-13-2017 05:51 PM
12-13-2017 05:51 PM
12-13-2017 07:21 PM
I'd suggest that you first try the steps that @Patrick Sparkman has suggested. I'd also consider looking at updating the software on that endpoint as the screenshots you have posted appear to be of a very old software version. The latest software release available for the C20 is TC7.3.12.
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12-19-2017 12:29 PM
12-19-2017 02:25 PM - edited 12-19-2017 02:27 PM
If the C20 is on an active support contract, you can downloaded here: C20 TC7.3.12 Software. If the C20 isn't on an active support contract, but you have another C Series endpoint that is, you can use it to download the software. Some security advisories also provide free software to patch vulnerabilities, for instance cisco-sa-20170607-tele will get you access to TC7.3.8, simply contact TAC with the advisory and request the software.
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