PE Install Fail

[Justin Ferello]

All,

Got a PE install that is failing, I reviewed the log but I cannot pinpoint where it is failing.  Can someone help me decipher this?

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com       

[Paulo Souza]

This is the error:

CASqlException = SQL Server exception. Review the log file for more details.

Property(C): CAInvalidSQLServerNameException = The SQL Server name is either empty or invalid. Enter the name of the computer where SQL Server is installed.

Property(C): CAInvalidSQLInstanceNameException = The SQL Server Instance name is either empty or invalid. Enter the name of the SQL Server instance.

Property(C): CAInvalidSQLUserNameException = The user name is either empty or invalid. Enter a valid user name that has access to the SQL Server.

Property(C): CASQLServerVersionException = The SQL Server version must be equal to or higher than Microsoft SQL Server 2005. Please enter a different SQL Server name.

Property(C): CAImpersonationFailureException = Unable to logon the specified user. The user account must have access to this machine and to the SQL Server.

Put here more information about your SQL Server. Is it local or remote? What is the version? Does it have SQL Server Browser running? Are you using SQL or windows authentication? TMS version? So on...

Regards

Paulo Souza 

[Magnus Ohm · Accepted solution]

Hi Paulo

That is not entirely correct. What you have copy/pasted here are installation properties and not the actuall error, these messages here will always be in the logs. Just FYI.

The error you are seeing Justin is:

Calling custom action TMSPECA!TMSProvisioningExt.HeraConfigurationActions.ConfigureSettingsFile

TMSPE (DEBUG): installdir, cryptclass, and jarrelpath are D:\TANDBERG\TMS\TMSProvisioningExtension\ com.cisco.ts.mgmt.lib.crypt.CipherHelper repo

TMSPE (DEBUG): Jar list: bouncycastle-jce-jdk13-112.jar;commons-codec-20041127.091804.jar;jetty-security-7.2.2.v20101205.jar;security-1.0.159.jar;slf4j-api-1.6.1.jar

TMSPE (DEBUG): Invoking java.exe from C:\Program Files\Java\j2re1.4.2_13\bin\java.exe

TMSPE (DEBUG): Java exit code is 1

TMSPE (DEBUG): Ran into exception when invoking Java code: User button states could not be set

TMSPE (ERROR): The product is not configured and is not functional. You must first uninstall and retry the operation. Exception TMSProvisioningExt.CAKeyEncryptionException: User button states could not be set

Action ended 8:29:47: InstallFinalize. Return value 3.

MSI (s) (04:F0) [08:29:47:808]: User policy value 'DisableRollback' is 0

MSI (s) (04:F0) [08:29:47:808]: Machine policy value 'DisableRollback' is 0

MSI (s) (04:F0) [08:29:47:808]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1120748458,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)

MSI (s) (04:F0) [08:29:47:808]: Executing op: DialogInfo(Type=0,Argument=1033)

MSI (s) (04:F0) [08:29:47:808]: Executing op: DialogInfo(Type=1,Argument=Cisco TMS Provisioning Extension)

MSI (s) (04:F0) [08:29:47:808]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

Action 8:29:47: Rollback. Rolling back action:

So the issue is a java exception.

Try uninstalling your Java and re-install it, then re-install TMSPE and see if this resolves the issue.

/Magnus

[Paulo Souza]

Hi Magnus,

Thank you for the correction. The log file is too big, I lost the important points.

I learned another.  =)

Paulo Souza

[thobonho · Accepted solution]

Your PATH is not pointing to java 6 although it is installed:

TMSPE (DEBUG): Invoking java.exe from C:\Program Files\Java\j2re1.4.2_13\bin\java.exe

Property(C): JAVAINSTALLED = 1.6

See my previous post about the same topic:

https://supportforums.cisco.com/message/3932770#3932770

[Justin Ferello]

Thomas,

I see that now, so sorry for wasting everyones time.  I should have caught that, totally wrong directory.  We are re-installing JAVA6 right now, just to make sure.

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

[Justin Ferello]

Magnus,

Thanks for the clarification.  I was really confused as we could fully connect and access the SQL DB

Thank you,

Justin Ferello
Technical Support Specialist
KBZ, a Cisco Authorized Distributor
http://www.kbz.com
e/v: justin.ferello@kbz.com

[Magnus Ohm]

Re-installing Java  does the same trick as setting the path manually although it takes less time changing it

Great that it solved your issue.

/Magnus

[Paulo Souza]

Hi Justin,

If your problem has been resolved I would suggest to mark the "right answer".  =)

Paulo Souza