Proximity App used on IOS SX20 cannot connect

[tsukamoto]

When trying to connect to SX20 using Proximity of iPad and iPhone via Wifi, after

[Finding Video Systems] → [Connection to TP's IPaddress] → [Presenting to client disabled] →

[Finding Video Systems] → [Connection to TP's IPaddress] repeat

The same was true for devices other than the SX20.

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IOS Device1:iPad 4G
IOS version2:10.3.3
Proximity App Version:ios-2.2.0

IOS Device2:iPhoneSE
IOS version2:13.3.1
Proximity App Version:ios-2.2.0

Telepresence Endpoint:SX20
Telepresence Ver:CE9.10.0
--

Does anyone have a workaround?

[Patrick McCarthy]

Is the wireless network the iPad is on routable to the network the SX20 is on? That is a requirement for Proximity. 

[tsukamoto]

Thank you for the response.

Wifi is reachable on SX20.

If you connect the same Wifi with a PC, you can connect to the SX20 with Proximity.

[Wayne DeNardi · Accepted solution]

How is the endpoint configured for Proximity?

Check on the Web Interface of the unit under Setup > Configuration > Proximity to make sure you have everything that you need enabled:

[tsukamoto]

I was able to confirm the connection of Proximity from iPad and iPhone by changing the Proximity setting of SX20.
Thank you for your answer.