TMS 14.2.2 Scheduled services stop working

[William McDonough]

Hello all!

So heres what I have going on:

TMS 14.2.2 schedules a "bridge call" 

Codian MSE 8510 is the MCU for the call.

When the scheduled time comes, the call does not start.  When we go and check, TMSschedulingservices is not running.  I go and turn it on and after about 15 minutes everything is back up and running.  This happens once or so a week, though it has gone 2 weeks between happeing in some cases.  Heres my question:

Why is this services shutting off in the first place?

Is there a way to stop this service from shutting down?

The service is set to auto start.

Any ideas?

Thanks,

Liam McDonough

Senior Conferencing and Collaborations Engineer

Vistaprint

[daleritc]

Hi William,

I'm guessing you reported this to the Cisco TAC since I've seen some 'buzz' around this matter today. In any case, recommend you install the following hotfix to your server:

The hotfix can be downloaded here: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2640103

To check the hotfixes installed on a system can be listed by running this cmd: wmic qfe list brief /format:texttablewsys

Tip: Redirect the output to a file to search for specific hotfix numbers.

If you don't have this hotfix, then obviously I recommend you install it and then monitor appropriately. After installing the hotfix, it should take of this issue.

rgds,

Dale