we have TMS verion 12.1 appliance (runing on winows special edition) it starts hanging almost every day
we lose conection to it and even cant ping it. a led on it flashes blue while hanging.
it must be restarted physically to get back a live
i went through its logs but i couldnt find any thing helpful
any idea what can cause the problem or how can i detect the cause?
the following are logs i got just before problem happened
PROVISIONING
2012-09-02 08:47:45,627 [main] WARN com.tandberg.provisioning.syslog - Event="Directory Service Starting" Detail="The directory service is starting." Level=1 Time=2012/09/02-08:47:45
2012-09-02 08:48:03,034 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - IO error while extracting log level Connection refused: connect
2012-09-02 08:48:03,034 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - Setting log level to default level: 1
2012-09-02 08:49:29,546 [btpool0-6] ERROR com.tandberg.provisioning.endpoint.core.LicenseServiceXPathEndpoint - FAILED retrieving available movi licenses with message: localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
2012-09-02 08:49:30,327 [pool-1-thread-1] ERROR com.tandberg.provisioning.external.tms.TmsAddressBookToLdapConverter - Exception:localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
2012-09-02 08:49:31,977 [btpool0-6] ERROR com.tandberg.provisioning.endpoint.core.LicenseServiceXPathEndpoint - FAILED retrieving available system licenses with message: localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
2012-09-02 08:49:33,552 [btpool0-6] ERROR com.tandberg.provisioning.endpoint.core.LicenseServiceXPathEndpoint - FAILED retrieving total number of movi licenses with message: localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
2012-09-02 12:49:57,343 [main] WARN com.tandberg.provisioning.syslog - Event="Directory Service Starting" Detail="The directory service is starting." Level=1 Time=2012/09/02-12:49:57
2012-09-02 12:50:29,156 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - IO error while extracting log level Connection refused: connect
2012-09-02 12:50:29,156 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - Setting log level to default level: 1
2012-09-02 12:51:31,718 [pool-1-thread-1] WARN com.tandberg.provisioning.external.tms.TmsPhoneBookReaderImpl - No TMS phonebook contact on localhost http://localhost/tms/public/external/phonebook/localphonebookservice.asmx without userName and password. Exception:IO error (Read timed out)
2012-09-02 12:51:31,718 [pool-1-thread-1] ERROR com.tandberg.provisioning.external.tms.TmsPhoneBookReaderImpl - No Tms Phonebook contact.
2012-09-02 12:51:32,718 [pool-1-thread-1] ERROR com.tandberg.provisioning.external.tms.TmsAddressBookToLdapConverter - Exception:localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
2012-09-03 10:54:39,836 [main] WARN com.tandberg.provisioning.syslog - Event="Directory Service Starting" Detail="The directory service is starting." Level=1 Time=2012/09/03-10:54:39
2012-09-03 10:54:52,362 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - IO error while extracting log level Connection refused: connect
2012-09-03 10:54:52,362 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - Setting log level to default level: 1
2012-09-03 14:18:19,032 [main] WARN com.tandberg.provisioning.syslog - Event="Directory Service Starting" Detail="The directory service is starting." Level=1 Time=2012/09/03-14:18:19
2012-09-03 14:18:35,962 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - IO error while extracting log level Connection refused: connect
2012-09-03 14:18:35,962 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - Setting log level to default level: 1
2012-09-04 16:15:46,156 [main] WARN com.tandberg.provisioning.syslog - Event="Directory Service Starting" Detail="The directory service is starting." Level=1 Time=2012/09/04-16:15:46
2012-09-04 16:16:02,331 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - IO error while extracting log level Connection refused: connect
2012-09-04 16:16:02,331 [main] WARN com.tandberg.provisioning.logging.LogLevelReaderVCS - Setting log level to default level: 1
2012-09-04 16:16:10,309 [pool-1-thread-1] ERROR com.tandberg.provisioning.external.tms.TmsAddressBookToLdapConverter - Exception:localhost:389; nested exception is javax.naming.CommunicationException: localhost:389 [Root exception is java.net.ConnectException: Connection refused: connect]
PLCMDIR
16:13:21,406 [TMSStatusService: TMSPLCMDirectoryService] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_Status_AddEntry, underlying error: Cannot open database "tmsng" requested by the login. The login failed.
Login failed for user 'tmsuser'.
16:13:21,421 [TMSStatusService: TMSPLCMDirectoryService] WARN Tandberg.TMS.Framework.Db.DbHelper - Procedure parameters:
@intServiceType = TMSPLCMDirectoryService
@strMachineName = TANDBERG-MS
@intInfo = StatusStarting
16:13:21,421 [TMSStatusService: TMSPLCMDirectoryService] ERROR Tandberg.TMS.Framework.Db.DbHelper -
System.Data.SqlClient.SqlException: Cannot open database "tmsng" requested by the login. The login failed.
Login failed for user 'tmsuser'.
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)
at Tandberg.TMS.Framework.Db.DbHelperTransaction.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)
at Tandberg.TMS.Framework.Db.DbHelper.ExecuteNonQuery(String spName, SqlParameter[] parameterValues)
TMSSNMPSERVICE
15:18:50,585 [processorThread] ERROR Tandberg.TMS.NetworkScanner.NetworkScannerServer -
Tandberg.TMS.Common.SystemExceptions.SystemNotFoundException: System not found. Host name: 10.20.20.51
at Tandberg.TMS.TMSSystems.SystemDiscoveryHelperFunctions.GetHTTPSystemType(String networkAddress, SystemTypes lastKnownSystemType)
at Tandberg.TMS.TMSSystems.SystemService.GetAddableHTTPSystem(String networkAddress)
at Tandberg.TMS.TMSSystems.SystemService.GetAnyAddableSystem(String networkAddress, String SNMPGetCommunityName, Boolean addOnlySupportedSystems, Boolean addNonSNMPSystems)
at Tandberg.TMS.TMSSystems.SystemService.AddAnySystemToDatabase(String networkAddress, String SNMPGetCommunityName, Boolean addOnlySupportedSystems, Boolean addNonSNMPSystems)
at Tandberg.TMS.TMSSystems.SystemService.InternalAddRogueSystem(String networkAddress, String SNMPGetCommunityName)
at Tandberg.TMS.Service.TMSSystemService.TMSSystemService.AddRogueSystem(String networkAddress, String SNMPGetCommunityName)
at Tandberg.TMS.NetworkScanner.NetworkScannerServer.ProcessRequestsProc()
TMS Version 12.1
16:13:21,531 [TMSStatusService: TMSSnmpService] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_Status_AddEntry, underlying error: Cannot open database "tmsng" requested by the login. The login failed.
Login failed for user 'tmsuser'.
16:13:21,546 [TMSBackgroundServices] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_User_GetUserByUsername, underlying error: Cannot open database "tmsng" requested by the login. The login failed.
Login failed for user 'tmsuser'.
16:13:21,578 [TMSBackgroundServices] WARN Tandberg.TMS.Framework.Db.DbHelper - Procedure parameters:
@strUserName = nt authority\system
16:13:21,578 [TMSStatusService: TMSSnmpService] WARN Tandberg.TMS.Framework.Db.DbHelper - Procedure parameters:
@intServiceType = TMSSnmpService
@strMachineName = TANDBERG-MS
@intInfo = StatusStarting
16:13:21,578 [TMSBackgroundServices] ERROR Tandberg.TMS.Framework.Db.DbHelper -
System.Data.SqlClient.SqlException: Cannot open database "tmsng" requested by the login. The login failed.
Login failed for user 'tmsuser'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)
at Tandberg.TMS.Framework.Db.DbHelperTransaction.ExecuteReader(String connectionString, CommandType commandType, String spName, SqlParameter[] commandParameters)
at Tandberg.TMS.Framework.Db.DbHelper.ExecuteReader(String spName, SqlParameter[] parameterValues)
