Touch panel pairing on C Seriers

[Stefano Amici]

Hi all,

I'm trying to pair a touch panel with a Cisco C20 and Cisco 40 but during paring procedure the touch panel display show the following error message:

Failed to extract /upgrade/pkg

The touch panel is connected over LAN and paired with a Cisco C20/C40 with software version: TC4.2.0.260857; I also try to connect directly the touch panel with the second ethernet port of C40 but I receive the same error message during the upgrade procedure.

Regards,

Stefano    

[thobonho]

Hi Stefano,

Please, create a service request for this issue.

Thanks,

Thomas

[Stefano Amici]

Hi Thomas,

thank you for your answer; I'm waiting for the service contract number in order to open a service request.

Regards,

Stefano

[Tony_paparazzo]

did u ever get a answer on this..im having exact same problem..my codec is fine but touchpanel wont upgrade

[cigdem.savas]

Hi all,

I faced same problem and opened a case. TAC suggested bring back the software version of the codec to TC 4.1.0 and reboot the panel.

To factory reset the touch panel:

• The Cisco TelePresence Touch device can be factory reset by pressing the exclamation mark, at the bottom right corner, for 10 seconds until it lights up, then press the mute button twice. The touch panel should reboot after a couple of seconds with factory settings.

I still have same upgrade problem after these steps. so TAC have offered to RMA faulty unit.

Regards,

[Justin Ferello]

All,

Please post the S/N of your TelePresence Touch panel, there are some known defective panels.

Thanks,

Justin

[reneelyon]

Where can I find a list of SNs for Touch panels that may be defective? I have this situation as well.

[benjennar]

Hi Guys,

Has anyone seen anything from Cisco as to how to identify which units are subject to these faults? I have a few that are failing in the same way and need to work out how hard to push for RMA.

Cheers,

Ben.

[Justin Ferello]

Ben,

What problem are you having with your TelePresence Touch 8" models?

I can verify if the S/Ns are on the list or not, but cannot post the entire list.

Thanks,

Justin

[chetshar]

hi,

this is Chetna and I am a Cisco Tac engineer.

i would like to inform you thar there is a list of defectove touch panels which is being released by cisco, as they had a batch of faulty touch panels that shpws the same erroe and they can easily be replaced if you have the serial number and for this you need to open a service request with cisco.

[Ravi Yadav]

Hi Stefano,

Please refer to the following link in order to check the affected touch panel

http://www.cisco.com/en/US/ts/fn/634/fn63448.html

Regards

Ravi