Solved: Troubleshooting EX60/90 MX200/300 endpoints

dgauthier · ‎03-09-2013

For SIP or H323 attached EX60/60 or MX200/300 endpoints...I have seen suggestions to use CLI log debugs of

1) log ctx SipPacket (or H323Packet) debug 9

Is there any other debug syntax that is 'more common' in troubleshooting these endpoints...any suggestions would be of great assistance. thanks.

Danny De Ridder · ‎03-09-2013

Following PDF document contains more information on "tracing" TC software.

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Danny De Ridder · ‎03-11-2013

The "slash" in linux needs to be a "forward" slash like this : /

[dderidde-ex90-home:/var/log/eventlog] $ cd

[dderidde-ex90-home:~] $ cd /mnt/base/active

[dderidde-ex90-home:/mnt/base/active] $ ls config.db

config.db

[dderidde-ex90-home:/mnt/base/active] $

I think you are better of using the GUI. I am using TC6.0.0. Unsure whether it is in TC5 release, but below is snapshot how to do backup using your browser.

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prarawat · ‎03-11-2013

Hi,

We need to download "WinSCP" software in order to backup system configuration. Please download the WinSCP software from : http://winscp.net/eng/download.php

Log in as root using WinSCP, navigate to the folder: „/mnt/base/active/‟. Now copy the file „config.db‟ and store it somewhere safe. Removing this file and rebooting the system will cause the system to boot up with factory default settings. When you need to restore the configuration copy the backup of the file back to the above location and reboot the system. The system will now boot up with the previously stored settings.

Thanks,

Prashant Rawat

View solution in original post

Danny De Ridder · ‎03-09-2013

Following PDF document contains more information on "tracing" TC software.

dgauthier · ‎03-11-2013

Danny, appreciate the response. I will be looking over the documentation today. I will reach out for any further questions.

dgauthier · ‎03-11-2013

Danny,

the document referenced mentions Backup System Configuration. for EX60 running TC5.1 software...the base config is not visible. This is logging in a root. See attached graphic. Does system backup location vary from TC software versions? Please advise...thx.

Danny De Ridder · ‎03-11-2013

The "slash" in linux needs to be a "forward" slash like this : /

[dderidde-ex90-home:/var/log/eventlog] $ cd

[dderidde-ex90-home:~] $ cd /mnt/base/active

[dderidde-ex90-home:/mnt/base/active] $ ls config.db

config.db

[dderidde-ex90-home:/mnt/base/active] $

I think you are better of using the GUI. I am using TC6.0.0. Unsure whether it is in TC5 release, but below is snapshot how to do backup using your browser.

dgauthier · ‎03-11-2013

Danny, thx again. Unfortunately, TC5.X does not provide backup and restore from GUI. But good to note on TC6.X SW.

prarawat · ‎03-11-2013

Hi,

We need to download "WinSCP" software in order to backup system configuration. Please download the WinSCP software from : http://winscp.net/eng/download.php

Log in as root using WinSCP, navigate to the folder: „/mnt/base/active/‟. Now copy the file „config.db‟ and store it somewhere safe. Removing this file and rebooting the system will cause the system to boot up with factory default settings. When you need to restore the configuration copy the backup of the file back to the above location and reboot the system. The system will now boot up with the previously stored settings.

Thanks,

Prashant Rawat

dgauthier · ‎03-11-2013

thx...works great.