VCS / TCS registration issue

[dagerson]

Hi-

I am trying to register 2 new TCS boxes to a VCS.  THey both show Registration accepted, then removed in the VCS log.  Reason=Registration Superseded.  

What does this mean, and how can I solve it?    None of the Recording aliases are the same, i have checked many times.

thanks

Dan

[Paul Woelfel]

How did you register your TCS, with a prefix or wirh dedicated aliases?
Did you try to connect only one of the TCSes?

Sent from Cisco Technical Support iPad App

[Martin Koch]

Yes some more info would be handy, like software versions used, which kind and type (sip/h323) fails,

a screenshot or copy/paste of the error message, ...

It might be the sip registration timer

Applies to Cisco TelePresence Content Server versions earlier than S5.2.

The SIP Standard registration refresh minimum setting introduced in VCS X7.0 has a default value of 45 seconds.
Devices that request a value lower than the Standard registration refresh minimum setting will result in the registration being rejected with a 423 Interval Too Brief response.
Any  SIP devices, such as the Cisco TelePresence Content Server, that do not  retry their registration request after receiving a 423 response will  fail to register.
The workaround is to set the Standard registration refresh minimum setting on the Cisco VCS to 30 seconds.

Besides that, if there is a firewall in between, especially business grade ones with defaut h323/sip handing

its a high chance that thats the reason ;-)

Please remember to rate helpful responses and identify helpful or correct answers.

[dagerson]

More info:

TCS 5.3

VCS 7.2.2

No SIP being used, 323 only.   We are troubleshooting more, must be some odd network thing happening as this should work fine.   I will update when resolved. 

thanks