Content server problem

[Petri Kemppainen]

Hi!

Couple times we have had this kind of problem. When conference starts and i add manually pre-configured participant what is sip address to content server. Content server appear like one participant. everything seems to be ok and i disconnect our content server when conference ends. When i go to content server and try to watch that recording, i can't find it anywhere??? it's not there. Like it doesn't make it at all... i am not happy with this machine.. all the time comes new problems with it..

- Petri                   

[Martin Koch]

Please share more information with us.

Like your deployment, call flow, version numbers, kind of call (audio/video), ....

The more verbose the better.

Please remember to rate helpful responses and identify helpful or correct answers.

[Petri Kemppainen]

We have Content server version 5.3, MCU 5320 version 4.4

VCS and expressway X7.2.2

Info: Handling SIP disconnect indication [call_id = 1] - Received a disconnect indication from far end
189105 2013-09-27T14:00:29+03:00 Info: Ending call, Expected audio but never received any [call_id = 1, conference_id = B43688EB-92D4-4D2A-930E-0C758A095478, direction = incoming, log_tag = 41, protocol = SIP, speed = 2000] - Deleting conference
189106 2013-09-27T14:00:29+03:00 Info: Ending call [call_id = 1, conference_id = B43688EB-92D4-4D2A-930E-0C758A095478, direction = incoming, log_tag = 41, protocol = SIP, speed = 2000, ended_by = remote]
189107 2013-09-27T14:00:29+03:00 Info: Ending recording [conference_id = B43688EB-92D4-4D2A-930E-0C758A095478, log_tag = 41, recording_id = 27289BA3-6338-4B22-ACA3-2E1B702AD924]

This is from Content server log when i disconnect content server from conference. This was second time that recording dissappear to the bit heaven.

I don't know is it matter but client device is Cisco C40