Quad Camera no ethernet activity

[Matthew Puryear]

Hello,

I have a Quad Camera that appears to be on (the status light on the front is illuminated), but no matter what I plug it into, the activity LEDs on the ethernet port do not come on. The codec can't find it, and if I plug it into a switch, the switch does not detect that the port is up. I'm not sure how to troubleshoot this, or if it is a hardware issue.

Thanks!

[Anurag Srivastava1]

Hello,

Yes it seems to be hardware issue.

Please try a factory reset by reset pin hole and see if it helps else please open a TAC case to get it replaced.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvn89636/?rfs=iqvred

Thanks

Please rate if it is helpful and mark as "accepted solution" if applicable

[Matthew Puryear]

Update: after about 10 factory resets, the ethernet port is now active, and when connecting to either a codec or a switch, the port lights up on both the camera and the device on the other end. However, with the camera directly connected to the SX80, the codec still reports that there is no camera connected. The SX80 is running firmware 9.7.2.

[Anurag Srivastava1]

Hello,

Please see the below link and ensure you are connecting the same way (Connect Quad Camera to SX80 Codec)

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/camera/precisionhd/user_guide/precision60-speakertrack60-camera-guide.pdf

Thanks

Please rate if it is helpful...

[Wayne DeNardi]

I had a similar experience recently.  Had the QuadCam replaced via RMA through Cisco TAC and the new one worked straight away.

[Matthew Puryear]

Update 2: Figured I would post another update, just in case someone else experiences a similar issue in the future. I noticed that 100% of the frames coming out of the QuadCam have CRC errors. Definitely an issue for TAC. Thanks all!