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Beginner

TMS Getting Error When Loggin Into It - Value Cannot Be Null Connection String

Hello Experts,

Currently TMS is running version 12.6 and while logging into it we are getting error messages attached. We have tried restarting the box;which has not helped.

I really appreciate your help.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

TMS Getting Error When Loggin Into It - Value Cannot Be Null Con

Hi

Well did something recently change in regards to users and / or the domain? Are you trying to login with the local users or domain users? I have had issues like this before but I need a lot more information on the case. 

For similar cases a webex is often necessary to troubleshoot and view the log files. We do not provide that kind of support in the forums so I would really recommend you to open a TAC case on this one as it will help you resolve the issue faster.

/Magnus

View solution in original post

5 REPLIES 5
Cisco Employee

TMS Getting Error When Loggin Into It - Value Cannot Be Null Con

Hi

Well did something recently change in regards to users and / or the domain? Are you trying to login with the local users or domain users? I have had issues like this before but I need a lot more information on the case. 

For similar cases a webex is often necessary to troubleshoot and view the log files. We do not provide that kind of support in the forums so I would really recommend you to open a TAC case on this one as it will help you resolve the issue faster.

/Magnus

View solution in original post

Beginner

Re: TMS Getting Error When Loggin Into It - Value Cannot Be Null

Megnus,

Thanks foryour help !!! Attaching TMS Debug logs; hope that gives us some idea.

Cisco Employee

Re: TMS Getting Error When Loggin Into It - Value Cannot Be Null

Hi Rizwiz

As much as I would like to help you on this I need you to open a TAC case as issues like these are pointless to troubleshoot in this forum. Do not misunderstand the term discussion from service request.

If you get a case opened you can engage in a webex with an engineer that will gather all the info he needs and not necessarily from the TMS logs.

Please let us know what the issue was once the case is resolved

/Magnus

Beginner

Re: TMS Getting Error When Loggin Into It - Value Cannot Be Null

I would try to use "TMS Tools" application (you should find its shortcut in your Start Menu) to restore the connection string, in order to link TMS app with TMSNG database again. Message error says this paramater is NULL, which is not allowed.

If SQL server is local to TMS server, insert the following settings and reboot TMS server:

Hope this helps!

Cisco Employee

Re: TMS Getting Error When Loggin Into It - Value Cannot Be Null

Hi

Try to upgrade your TMS to 13.2.1 or 12.6.2 if you do not have a service contract. That might resolve your issue. I have had a case on this just a few days ago. Same error. Upgrade resolved the issue.

/Magnus

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